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IBM Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

why do you want to join bpo?

6 12450

1.How to describe my school days

12 70592

why u want to join voice process

13 74510

Tell me something about any ur tour?How u enjoy in that tour tell briefly?

2799

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? What is the kRA for a team leader in BPO? What are the Core skills needed for Team Lead? What was accomplished as an inbound team lead? What are challenges face by a team leader of a bpo? What are vital Contingency plans a team lead must take car How should a team lead play as a good team player? As a team lead how do you pacify an angry client? How you will resolve if there is problem between your Team member and get work done? Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met. How did you measure your success as a team leader? How is the effectiveness of a team measured by team lead? How important is leadership and communication skill plays part in a team leader role? What is Self-managed team leadership? How must the team leader play the role of learner to benefit a team? What are the Leadership Styles a good team leader must follow? How does a team lead identify performance problems and solve the same among their team members? How can a team lead keep the team organized to meet deadlines or goals? What are the training methodologies a team leader must take to educate a team? What steps must a team lead take to focus the skills of team members to higher authorities? What are the attributes a team leader must look for while selecting members for their team? What steps must a team leader take to motivate the team? Why is people management attribute very important for a team lead? What are the weakest qualities or attributes a team leader should avoid definitely? As a team lead how do you enforce priority on a group member when he feels that the other thing is more important than the first? What are the communication methods you followed within team and to client ? scenario :- What you will do if the Team members do not like you As a Team Lead how do you deal with the toughest group and get their cooperation? Explain a scenario where you go in Win-Win situation or tell scenario where you provide a solution by which client and your team was Happy. An executive in the team is absconding for 10 days and did not inform his team leader. He text his leader on 11th day that he is unwell but when TL tried calling him back, he did not respond. After 1 week, he came back to office with a medical certificate If conflict arises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people How should a team lead handle a team member who always gives defensive response?

9 81060

how can you spend your day yesterday

1 9466

make a story - you were walking on ther road and you saw...........continue

2 7970

How can you say "Time Is Money"

1 3322

give a 5 mins speach on any topic of ur choice

4 13491

tell me about delhi . ??

5 84453

discribe a room with 4 walls .. ?

6 11454

why do u want change u r org

2316

How will you manage your KPI's? How will you deal with a customer who calls you and starts yelling at you?

1 5978

I want know about the bpo what is bpo

4 9792

what is costumer service

3 9218

Post New IBM Call Centre AllOther Interview Questions


IBM Call Centre AllOther Interview Questions


Un-Answered Questions

What is apache web server in linux?

850


How your skills can be useful to LIC?

1030


Explain about Obj-List Method?

412


What are the main components of routing in angualr 2?

739


What does drupal do?

141


What does the CRM asynchronous service do?

584


Explain the difference between and exec cics xctl and exec cics start command?

1039


How do I merge table rows in word?

503


What is the super phosphate of lime?

1120


Explain raise_application_error.

1007


What are different types of linux?

828


What does the orientation property do in a menu control?

916


When is a good time to sell/buy an asset?

1113


What is return code?

923


Assignment A software house got a project to automate sales/purchase department of a furniture store. The store management is clearly transferred their requirements to the software house management. There is no chance of changing the requirements afterwards. Software house management use waterfall process model to make the project. Given is the progress flow of water-fall process model In waterfall process model, the deliverable (document) produced in one phase serves as an input to the next phase. Suppose you are a project manager who is leading this project. It is decided to work and complete the project using waterfall process model approach. You are required to develop a plan in which the key task is to decide the deliverable that should be built during and after completion of each phase. Also give a description or required contents that must be included in those deliverables. You are not supposed to make the complete project. All you are required to do is to make a Project plan. In that, you need to give a set of deliverables (documents) which according to you, should be developed in each of the phase (Requirements, Designing, implementation, Testing, Maintenance). Also provide contents which should be there in each deliverable. The contents should be clear and have brief explanation. Note:: There are one folder and one file in the attached folder. The file is named as Assignment 4 write-up which is your assignment write-up. The other folder named Project deliverables is the folder in which you are required to organize and place your deliverables. Name of the document/deliverable saved in each folder should be mentioned in the file named checklist (This file is placed in the “Project deliverables” folder) For Example If you produce a deliverable named Requirement Specification (RS) in the “Requirements” phase. You need to do following tasks 1) Finalize the RS contents 2) Save the file in sub-folder named Requirements 3) Write the name of this document in the checklist file under the heading Requirements. Similarly, you need to make and save deliverables of each phase. Not all phases contain one deliverable. There must be some phases having more than one deliverables. PLEASE SIR PRIVIDE ME THE CHECK LIST FOR GIVE SENERION ? CHECKLIST ARE: 1-Requirements 2- Designing 3- Implementation 4- Testing 5- Maintenance

7055