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IBM Call Centre AllOther Interview Questions

Questions Answers Views Company eMail

why do you want to join bpo?

6 12837

1.How to describe my school days

12 71405

why u want to join voice process

13 75448

Tell me something about any ur tour?How u enjoy in that tour tell briefly?

2884

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? What is the kRA for a team leader in BPO? What are the Core skills needed for Team Lead? What was accomplished as an inbound team lead? What are challenges face by a team leader of a bpo? What are vital Contingency plans a team lead must take car How should a team lead play as a good team player? As a team lead how do you pacify an angry client? How you will resolve if there is problem between your Team member and get work done? Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met. How did you measure your success as a team leader? How is the effectiveness of a team measured by team lead? How important is leadership and communication skill plays part in a team leader role? What is Self-managed team leadership? How must the team leader play the role of learner to benefit a team? What are the Leadership Styles a good team leader must follow? How does a team lead identify performance problems and solve the same among their team members? How can a team lead keep the team organized to meet deadlines or goals? What are the training methodologies a team leader must take to educate a team? What steps must a team lead take to focus the skills of team members to higher authorities? What are the attributes a team leader must look for while selecting members for their team? What steps must a team leader take to motivate the team? Why is people management attribute very important for a team lead? What are the weakest qualities or attributes a team leader should avoid definitely? As a team lead how do you enforce priority on a group member when he feels that the other thing is more important than the first? What are the communication methods you followed within team and to client ? scenario :- What you will do if the Team members do not like you As a Team Lead how do you deal with the toughest group and get their cooperation? Explain a scenario where you go in Win-Win situation or tell scenario where you provide a solution by which client and your team was Happy. An executive in the team is absconding for 10 days and did not inform his team leader. He text his leader on 11th day that he is unwell but when TL tried calling him back, he did not respond. After 1 week, he came back to office with a medical certificate If conflict arises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people How should a team lead handle a team member who always gives defensive response?

9 81724

how can you spend your day yesterday

1 9637

make a story - you were walking on ther road and you saw...........continue

2 8167

How can you say "Time Is Money"

1 4301

give a 5 mins speach on any topic of ur choice

4 13763

tell me about delhi . ??

5 84862

discribe a room with 4 walls .. ?

6 11875

why do u want change u r org

2413

How will you manage your KPI's? How will you deal with a customer who calls you and starts yelling at you?

1 6179

I want know about the bpo what is bpo

4 10074

what is costumer service

3 9478

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IBM Call Centre AllOther Interview Questions

IBM Call Centre AllOther Interview Questions (289)

Un-Answered Questions

Explain how to calculate the rectangle of conductor of different sizes?

1117

How do I get access to mss ?

What is is post back property in asp net?

1024

if grounding is notdone at regular intervals for long distance transmission, will the load connected at distribution end receive voltage during negativehalf cycle of the sine wave?

2038

How to create context?

1015

What is an asset store?

850

Can i please VHDL code for D-Latch with clear input ?? (HINT: Set up a “Process” with appropriate sensitivity list to get the desired D-Latch with Clr working.) Inputs and Outputs: entity Lab4b is Port ( Clr, Clk, D : in STD_LOGIC; Q : out STD_LOGIC); end Lab4b;

1470

Why is hibernate called orm?

411

What is the difference between mysql and mysqli?

1207

Why creation of temporary files depends on the value of MAX CORE ? How to use in abinitio graph? 10. What is the diff between abinitiorc and .abinitiorc files ? How to use in abinitio graph? 11. What is the use of allocate()? How to use in abinitio graph? 12. What is use of branch in EME ? 13. How you can break a lock in EME ? How can you lock a file so that only no one other than EME admin can break it ? How to use in abinitio graph? 14. When you should be using ablocal() ? How you can use ablocal_expr? How to use in abinitio graph? 15. Why you should not keep the layout as 'default' for input table component ? How to use in abinitio graph? 16. What is dynamic lookup ? How to use in abinitio graph? 17. What is dependent parameter ? How to use in abinitio graph? 18. What is BRE ? (Business Rule Environment - This is a recent addition in abinitio package) How to use in abinitio graph? 19.What is output index ? How to use in abinitio graph? 20. How you can track the records those are not getting selected from ‘select’ in reformat component ? How to use in abinitio graph? 21. Can we have more than one launcher process for a particular graph ? How about agent ? How to use in abinitio graph? 22. There are lot of new fuctions added in 2.15 , you can ask about them ? How to use in abinitio graph? 23. How can you run multiple instances of a graph in parallel? How to use

4083

What are the tools and techniques of the Contract Administration process? A. Contract change control system, payment system, payment requests B. Contract change control system, contract negotiations, payment system C. Contract change control system, contract negotiations, contract changes D. Contract change control system, performance reporting, payment system

950

What is IoT?

Distinguish between the Debug class and Trace class with its functionality?

1013

How do I install javascript?

945

When is configuration key used?