Who is the team leader in a BPO?

What is the responsibility of a team leader in
bpo?

What is the kRA for a team leader in BPO?

What are the Core skills needed for Team
Lead?

What was accomplished as an inbound team lead?

What are challenges face by a team leader of a bpo?

What are vital Contingency plans a team lead must
take car

How should a team lead play as a good team player?

As a team lead how do you pacify an angry client?

How you will resolve if there is problem between
your Team member and get work done?

Explain how you estimate your project / task end
dates and then monitor them to ensure that dead lines are
met.

How did you measure your success as a team
leader?

How is the effectiveness of a team measured by team
lead?

How important is leadership and communication skill
plays part in a team leader role?

What is Self-managed team leadership?

How must the team leader play the role of learner
to benefit a team?

What are the Leadership Styles a good team leader
must follow?

How does a team lead identify performance problems
and solve the same among their team members?

How can a team lead keep the team organized to meet
deadlines or goals?

What are the training methodologies a team leader
must take to educate a team?

What steps must a team lead take to focus the
skills of team members to higher authorities?

What are the attributes a team leader must look for
while selecting members for their team?

What steps must a team leader take to motivate the
team?

Why is people management attribute very important
for a team lead?

What are the weakest qualities or attributes a team
leader should avoid definitely?

As a team lead how do you enforce priority on a
group member when he feels that the other thing is more
important than the first?

What are the communication methods you followed
within team and to client ?

scenario :-

What you will do if the Team members do not like
you

As a Team Lead how do you deal with the toughest
group and get their cooperation?

Explain a scenario where you go in Win-Win
situation or tell scenario where you provide a solution by
which client and your team was Happy.

An executive in the team is absconding for 10 days
and did not inform his team leader. He text his leader on
11th day that he is unwell but when TL tried calling him
back, he did not respond. After 1 week, he came back to
office with a medical certificate

If conflict arises between two people how will
solve that. If one person is overlooking into others job
how to deal with such type of people

How should a team lead handle a team member who
always gives defensive response?





Answers were Sorted based on User's Feedback



Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / yashpal

One who can guide a team of associates and run it to make
it highly productive for the organisation

Is This Answer Correct ?    284 Yes 27 No

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / gaurav j

A person who is systematically and functionally sound
enough to handle a team and also ensures the client/end
user satisfaction for the management.

Is This Answer Correct ?    131 Yes 18 No

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / avinash

a persom which have the capabilty of pepople management with team bonding for the purpose of achiveing client goal......

Is This Answer Correct ?    78 Yes 11 No




Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / valentino fernandes

Duties / Responsibilities of a Team Leader.

1. To be an effective communication bridge between
management and agent / team members.

2. To attend to any immediate issues raised by the team
members pertaining to day-to-day operations and resolving
them within a stipulated time.

3. To drive the team towards goals and targets set by
respective management heads.

4. To be able to lift the teams morale in time of need or
when faced with an obstacle.

5. To be tactful and diplomatic in handling any challenges
faced due to non performance or personal matters in the team.

6. To have foresight in planning and addressing of any
issues / problems that the clients may face in the future.

7. To adhere to schedules and deadlines while preparing
reports and appraisals.

8. To be fair and just to all his team members when
resolving issues pertaining to appraisals / rosters / leaves.

9. To be knowledgeable and resourceful when faced with
matters of escalation calls and irate customers.

10. Finally, to be there for the team at all times and set
an example to follow and show the team long term goals of
leadership and management.

Is This Answer Correct ?    60 Yes 4 No

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / gopal mishra

Team leaders are the people who guide the team and they move the team in such a way that the assigned task is accomplished in the given time frame.
Being flexible, innovation and experimentation are also some of his important qualities. His various responsibilities include organizing the team, make them understand the goal and objectives and make sure that they are attained. Encourage team member to collaborate well with each other.
He should project his team and promote his team's work and should see to it that the members receive recognition for their input and hard work.

Is This Answer Correct ?    50 Yes 5 No

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / s.siva subramania krishnan

A team leader who can think from both processors and management point of view

Is This Answer Correct ?    41 Yes 6 No

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / n k mohapatra

TEAM LEAD AFTER MANAGMET who can guide a team of associates
and organisation take of way i alway thing they are team
member and satisfaction for the management. and client
he, her, only real team leader

Is This Answer Correct ?    33 Yes 11 No

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / justin fernandez

A Team Leader is one who is

1. A combination of Learning, Teaching, Managing, Adhering and Tolerance to all aspects of a given Team to Handle.

2. An Example of Broad mindedness and Non-Partialness when it comes to Team bonding and Team rating abilities.

3. A person who has the ability to understand professional and Personal issues and able to handle them equally.

4. An Example to exposing Team Talents, Recognizing, Appreciating and always Eager to help agents move to the next level by identifying their potentials and encouraging them with new tasks and observing their achievements which helps in rating them during appraisal sessions.

5. A person who feels that his growth is dependable on Team growth, and allows talents to flow without any hinderance to discover new leaders which in turn would help in seeing him achieve higher levels within a short span of time.

Is This Answer Correct ?    8 Yes 1 No

Who is the team leader in a BPO? What is the responsibility of a team leader in bpo? ..

Answer / ajeet

A team leader always set example for his team

Is This Answer Correct ?    6 Yes 3 No

Post New Answer



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