Hi Can some one enlighten me about Remedy ticketing tool used for SAP Support. I am interested to know the work flow. ie how ticket is logged, how it is communicated to the concerned consultant, how link is established between user and consultant, what are the reports available etc.1 4229
1. what are the steps for gathering requirements in business blue print? 2. if we doesnt meet user requirements in a standard universe then what will we do? give me a scenario for developing a universe based on standard universe? 3.give me some standard universes which u have worked earlier? 4.give me some classes, objects which u have worked so far? 5.do u have ever created custom classes, objects? give me scenario? 6.have u ever exported the universe? y u have exported give me a scenario for exporting ? 7.which s prefferable for reporting either Webi or CR? give me a scenario for each one at what time u gone to webi and CR? 8.how can we schedule the reports daily, weekly, monthly ? 9.give me a scenario for LOV , slice & dice, drill, cross tab, variables, breaks, alerters, ranking? 10. what are roles in ur current project? 11. give me a senario for creating xcelcius?1683
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The VP of customer service has expressed concern over a project you're involved in. His specific concern is that if the project is implemented as planned, he’ll have to purchase additional equipment to staff his customer service center. The cost is substantial and was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true? A. The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should he revisited to examine the project plan and determine how changes can be made to accommodate customer service. B. The conflict should be resolved in favor of the customer. C. The conflict should be resolved in favor of the project sponsor. D. The conflict should be resolved in favor of the VP of customer service.
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