Answer / nivas14

If there is an error at the end user, then end user will mail the error to the core user. Then core user will try to resolve the issue, if the core user is not able to resolve, then he raise a ticket in the ticketing tool and assign the criticality, i.e High priority, Medium Priority or Low priority.

This tickets will be assigned to the Leads (support partner) and the leads assign this issue to the consultants.

We have different ticketing tools available in the market like Remedy, Citrix, Solution manager by SAP, HP servise Desk etc.

Hi Experts,Have you heard of Configuration Management? Explain in detail about it? Interviewer asked me this question in an recent interview?Please give examples from your real time data from your project. Please answer this question asap.... Looking forward for your express reply...I have interview within 1-2 days. So, give reply to this query asap.. Thanks in advance. Regards

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