nivas


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< Country > india
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Questions / { nivas }
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Can we create a sales order without plant? Is plant is one of the parameter to create a sales order?

1 SAP SD (Sales & Distribution) 6052




Answers / { nivas }

Question { Bosch, 4187 }

What is functional specification and tell me some fields in fs template?


Answer

When ever a functional consultant need the help of an ABAPER then we prepare a functional specification document(FSD).Once we prepare a FSD we will give this document to ABAPER and basing on the FSD ABAPER will develop Technical Specification Document and an OBJECT. This object will be given to Function Consultant and he has to test it and if everything is fine he will move this OBJECT to production server.
Functional Specification Document is broadly divided in to 3 parts.
1.Document Information: This consist of Project Name,Reviews, Approvals, and Document History
2.Request Information: Consists of Objective, Program Type,Priority Level etc
3.Program Information: General Description of the Issue,Available outcome,Expected outcome etc.

Correct me if i am wrong.

Is This Answer Correct ?    3 Yes 0 No

Question { NTT Data, 3309 }

As you are solving the tickets can I know how you are getting the tickets ,any tool you are using to track all the tickets ?
Can you give two or three tickets you resolved in the project ?


Answer

If there is an error at the end user, then end user will mail the error to the core user. Then core user will try to resolve the issue, if the core user is not able to resolve, then he raise a ticket in the ticketing tool and assign the criticality, i.e High priority, Medium Priority or Low priority.

This tickets will be assigned to the Leads (support partner) and the leads assign this issue to the consultants.

We have different ticketing tools available in the market like Remedy, Citrix, Solution manager by SAP, HP servise Desk etc.

Is This Answer Correct ?    1 Yes 0 No