What are the tools used in sap-crm?
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Answer / Bandana Rajpoot
The primary tools used in SAP CRM include:
- Web Client (Web UI) for accessing various CRM functionalities
- Enterprise Service Repository (ESR) for managing service interfaces and web services
- Easy Enhancement Workbench (EEWB) for enhancing standard business transactions
- Business Transaction Analyzer (BTA) for monitoring and troubleshooting business transactions
- Business Process Integrator (BPI) for integrating CRM with other SAP and non-SAP systems
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