can any body show an example how to resolve a high,medium & low priority t

can any body show an example how to resolve a high,medium &
low priority tikets in production supports?

Question Posted / abid

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can any body show an example how to resolve a high,medium & low priority tikets in production ..

Hi,

The tickets severiaty is based on tickets...the tickets
will come from the enduser side to the predefined log
(which we are using), in this log our superior will do a
partition depends on employee efficiency at work level..

High: this type tickets needs to be resolve ASAP, this
activity done by PM/TL/TC

Medium & Low : this type of tickets, the consultants will
do.
Medium:tickets will solve as per the prodution req
Low:we can solve short period, its nothing but a the
production will run also....we resolve...

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can any body show an example how to resolve a high,medium & low priority tikets in production ..

Answer / abid

Hello Venket, Thanks for the help but i wanted to know 3
scenarios of 3 levels of tickets in FICO? low,medium,high

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can any body show an example how to resolve a high,medium & low priority tikets in production ..

Answer / vani kumar

Simple issues:
1.AP-For one vendor payment is not done due to the payment
got blocked.
2.i.AR-Needs to increase customer credit limit
ii.End user is not able to create sales order

Complicated:
Not able to make payment-
Reason:Many of the configuaration items (like ranking
method,payment method,house bank) were missed in fbzp,which
is necessary for payment run.

Cheque was not printed?
due to mismatch in IBAN # in vendor a/c and other place
maintained in z transactions.

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