Answer / senya

return sales order RE can be used to do the return process,
create with reference sales order,enter damaged quantity and
save, do return delivery and do billing.

Answer / subrahmanyam

First, you create returns order (doc type RE) for 30
damaged qty. with reference to either preceeding sales
order or invoice document, followed by Returns Delivery
(doc type LR) and do the PGI (it automatically post the
goods receipt).

Now, with reference to the RE, create Credit Memo Request
(doc type CR) and obtain the approval from authorized
person/dept. (Credit Officer/Manager to lift the billing
block) which will be done through workflows. After the
billing block is lifted, you can create the Credit Memo
(doc type G2) and release to update the corresponding
Financial ledgers.

Answer / senya

hi.
we use credit memo.the document type is g2.item category
is g2n. create the sales order(credit memo)for the damaged
quantity 30.do billing,automatically the credit amount will
be posted in customer account.

please check with others.
if i am wrong let me know.

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