Answer / chakrapani

Tickets are the issues raised by the users of sap.
Genetally we use 3 rd pary tools which are called ticketing
tools(soft ware) to manage the tickets.

Whenver a user encountered with a problem he a raises a
ticket by using this tool.
There are some incidences where they can mail or call
support team to get immediate resolution for their issue.

Answer / jyothi n rao

There are various tools that are used by clients to manage
the ticket handling. One of them being Support Works.

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