Answer / selva prasath

Generally user asks queries through chat or mail.
But when they need something to do from our end..
please ask them to raise ticket ,say for example. if they
user wants to change the password or create a user id or
role changes.
Tell them to raise a ticket to security/Authorization team
with necessary info such as system name,client number.If
any error ask for SU53.
Each ticket counts your productivity.

Cheers
Prasath

Answer / knreddy

thorugh mail or tool like remedy .....

Answer / vaishali

Generally a call is made or an email is drafted to the help
desk and ticket is then raised on the client's behalf.
Usually a transact or user's access form is used to raise a
ticket wherein all the details are been filled.

Answer / koteswararao

Generally tickets are raised by the end users or clients.
each organization having a separate tool box for the purpose
of tickets and then the team leader allot the tickets to
corresponding person through mail.

Answer / prasad

Users will create the Tickets with the help of ticketing tool. Before that they will reach us by email or chat. We need ask them to create a ticket. This Ticket no will help us in Audit.
Ex; User requested for some role , After approval we assigned the role to user.
Every year we have Audit , At that they will ask us how this role was assigned to user. If we have Ticket no , then there will no issues,

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