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Answer Posted / prasad
Users will create the Tickets with the help of ticketing tool. Before that they will reach us by email or chat. We need ask them to create a ticket. This Ticket no will help us in Audit.
Ex; User requested for some role , After approval we assigned the role to user.
Every year we have Audit , At that they will ask us how this role was assigned to user. If we have Ticket no , then there will no issues,
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