which ticketing tool you are using?

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Question Posted / ragavreddy

18 Answers
63563 Views
Accenture, Cap Gemini, IBM, Wipro, I also Faced
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Answers were Sorted based on User's Feedback

which ticketing tool you are using? ..

Answer / giridhar

Remedy

Is This Answer Correct ?

39 Yes

1 No

which ticketing tool you are using? ..

Answer / shiva

A 3rd party tool called AHD

Is This Answer Correct ?

27 Yes

8 No

which ticketing tool you are using? ..

Answer / naveen

Clarify Tool....From HP

Is This Answer Correct ?

24 Yes

5 No

which ticketing tool you are using? ..

Answer / selvaprasath

HP open view, remedy,mail(Microsoft Outlook),Lotus
Notes,Magic

Is This Answer Correct ?

16 Yes

4 No

which ticketing tool you are using? ..

Answer / jagadeesh k

CCM.Net tool from TCS. It has all the modules except
Configuration.It was an easy to use & integrate with
existing environment.

Is This Answer Correct ?

17 Yes

6 No

which ticketing tool you are using? ..

Answer / subal

HPSD- HP service Desk.First Users send mails to 1st level
support stating their issue,they then create service call
and assign them to respective Team.Unique no is provided
which is call service call no and it's used as reference no
in future.

Is This Answer Correct ?

12 Yes

2 No

which ticketing tool you are using? ..

Answer / purushoth ak

Solution Manager. It can be used as centralised system to
raise tickets from any system(R3, BIW,APO, CRM etc..)

Is This Answer Correct ?

13 Yes

6 No

which ticketing tool you are using? ..

Answer / anitha

Peregrine a common ticketing tool used for all the
technologies not only SAP

Is This Answer Correct ?

11 Yes

5 No

which ticketing tool you are using? ..

Answer / aravi

HP Service Desk

Is This Answer Correct ?

6 Yes

2 No

which ticketing tool you are using? ..

Answer / shiva

AHD Advanced Help Desk Tool

Is This Answer Correct ?

6 Yes

3 No

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