which ticketing tool you are using?

Categories >> Software >> ERP CRM >> SAP >> SAP Security
Suggest New Category

Question Posted / ragavreddy

18 Answers
64420 Views
Accenture, Cap Gemini, IBM, Wipro, I also Faced
E-Mail Answers

Answers were Sorted based on User's Feedback

which ticketing tool you are using? ..

Answer / giridhar

Remedy

Is This Answer Correct ?

39 Yes

1 No

which ticketing tool you are using? ..

Answer / shiva

A 3rd party tool called AHD

Is This Answer Correct ?

27 Yes

8 No

which ticketing tool you are using? ..

Answer / naveen

Clarify Tool....From HP

Is This Answer Correct ?

24 Yes

5 No

which ticketing tool you are using? ..

Answer / selvaprasath

HP open view, remedy,mail(Microsoft Outlook),Lotus
Notes,Magic

Is This Answer Correct ?

16 Yes

4 No

which ticketing tool you are using? ..

Answer / jagadeesh k

CCM.Net tool from TCS. It has all the modules except
Configuration.It was an easy to use & integrate with
existing environment.

Is This Answer Correct ?

17 Yes

6 No

which ticketing tool you are using? ..

Answer / subal

HPSD- HP service Desk.First Users send mails to 1st level
support stating their issue,they then create service call
and assign them to respective Team.Unique no is provided
which is call service call no and it's used as reference no
in future.

Is This Answer Correct ?

12 Yes

2 No

which ticketing tool you are using? ..

Answer / purushoth ak

Solution Manager. It can be used as centralised system to
raise tickets from any system(R3, BIW,APO, CRM etc..)

Is This Answer Correct ?

13 Yes

6 No

which ticketing tool you are using? ..

Answer / anitha

Peregrine a common ticketing tool used for all the
technologies not only SAP

Is This Answer Correct ?

11 Yes

5 No

which ticketing tool you are using? ..

Answer / aravi

HP Service Desk

Is This Answer Correct ?

6 Yes

2 No

which ticketing tool you are using? ..

Answer / shiva

AHD Advanced Help Desk Tool

Is This Answer Correct ?

6 Yes

3 No

Post New Answer

More SAP Security Interview Questions

1.WHAT IS DIFFERENCE B/W OWNER,CONTROLER AND ADMINISTRATOR IN FF? 2.WHAT IS THE DIFFERENCE B/W THESE PERSONS ROLES? 3.WHAT IS THE ONLINE AND OFFLINE RISKS?

5 Answers

What appears as the last sentence in sap note 587410? What does it men and how would you restrict it?

0 Answers

Pfcg proposed activities but you need only two. What would you do?

0 Answers

1) Explain me about your SAP Career? 2) Tell me your daily monitoring jobs and most of them you worked on? 3) which version of SAP are you working on? Is it a java stack or abap stack? 4) Tell me about derived role? 5) what is the main difference between single role and a derived role 6) Does s_tabu_dis org level values in a master role gets reflected in the child role?? 7) Tell me the steps to configure CUA? 8) Is RAR a java stack or Abap Stack? 9) What is the report which states the critical T-codes? and also What is the T-code? 10) What is the T-code to get into RAR from R/3? 11) Explain about SPM?

2 Answers TCS,

what is the advantage of cua from a layman/manager point of view?

3 Answers IBM, iGate,

what is user base in sap security?

0 Answers IBM,

what is centralized n decentralized

3 Answers IBM,

How see hierarchies in BI security

1 Answers IBM, L&T,

List of transaction codes, users are executing for last 3 months

2 Answers

i am asked to get through at "Authorizations analysis and correct assignments" wat does it mean and wat all concepts comes under these ?