which ticketing tool you are using?
Answers were Sorted based on User's Feedback
Answer / selvaprasath
HP open view, remedy,mail(Microsoft Outlook),Lotus
Notes,Magic
Is This Answer Correct ? | 16 Yes | 4 No |
Answer / jagadeesh k
CCM.Net tool from TCS. It has all the modules except
Configuration.It was an easy to use & integrate with
existing environment.
Is This Answer Correct ? | 17 Yes | 6 No |
Answer / subal
HPSD- HP service Desk.First Users send mails to 1st level
support stating their issue,they then create service call
and assign them to respective Team.Unique no is provided
which is call service call no and it's used as reference no
in future.
Is This Answer Correct ? | 12 Yes | 2 No |
Answer / purushoth ak
Solution Manager. It can be used as centralised system to
raise tickets from any system(R3, BIW,APO, CRM etc..)
Is This Answer Correct ? | 13 Yes | 6 No |
Answer / anitha
Peregrine a common ticketing tool used for all the
technologies not only SAP
Is This Answer Correct ? | 11 Yes | 5 No |
What is sap internet transaction server?
If I just want to give any user authorization to create role but not to copy from any role so how can I do this ?
what is the main differene between roe and profile?
In Agr_1251 we are able to see 100 roles but in SUIM we are able to see 120 roles what's the reason behind this ? why is the difference between the SUIM and the AGR table ?
11.If the user don't have the access of su53?then how to fine the user missing authorization with out using st01?
how to secure the customizing Tcodes in sap
How can find out wheather CUA(Central User Administration) is configured on your sap system?
Explain sap system transactions?
Attributes in SE01?
how we Set up profile parameters and security Audit log activation
SAP GRC 10.0
What are se10 t-codes used for?