Answer / abdul rahman

he asks thru which mode u get tickets,the answer should be
thru mail(thru tiketing tools like mercury)

Answer / sri..

Normally in support projects we get some issues which were
raised by end users. These issues will be routed from(1)
Help desk to the concerned consultants email ID or (2)
through some tools ( like Solution Manager or Lotus Notes
etc) where in based on the issue's content , it will be
assigned to that particular consultant.

Each client has his own tickets maintaining proceedure.

Answer / raaj0418

we will get tickets from the end user for sure,we can solve
them by using ticketing tool,like remedy,citrus,lotus,sap
sol manager and many other ticketing tools depending upon
the company (client)tickets will be coming depending upon
the consultants experience and the expertise. depending upon
the severity the tickets will be solved

Answer / chinni

V will get tickets from the end users. If those issues are
in our extent v can solve them.else v will escalate those
tickets/issues to masters.

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