How SAP Support to the client to know the requirements?
Answer / ghana
After implementation had been taken place each client will
get unique OSS login(online service system) by using this
we can post our issues and queries directly to SAP
BY IDENTIFIENG THIS QUERIES BY UNIQUE OSS LOGIN sap WILL
SUPPORT BASED ON SOME SERVICE LEVELM AGREEMENT
| Is This Answer Correct ? | 2 Yes | 0 No |
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Tell me about the most difficult(typical) ticket you have faced till date in your support project? The ticket should have taken lot of time to get resolved and it should be a rare ticket where you do not these issues more frequently? How to answer this question more confidently? Where do we find difficult tickets so that we can explain in any interview. Please provide me some of the most difficult (2-4)tickets by giving the exact error message the end user is getting & what is ur analysis,findings and finally how did you resolved ( final resolution) that issue in detail along with path & t-codes. Please note that these tickets should be in such a way that it can be explainable in interview. As this question is given lot of weightage in selecting or rejecting the candidate so, It would of great help to me if you can send 2-4 tickets as early as possible. Also I request you to suggest some websites which would be useful in answering such questions. Thanx in advance
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