Answer / nag

Ticket means issue or problem, tickets will be rised by the client,
If user face the error then he will mail to core user, then core user will try to resolve it, if he is not able to resolve then will rise ticket and mention the priority in ticketing tool. then that tickets will be assigned to leads, then leads will be assign the tickets to consultents.

the type of issue is based on project

when ever we get tickets first we analyse after that we will take next step,
if the ticket is configuration related then we work on this
if we need the help of abaper to solve the ticket then we've to prepare FS and we've to send this FS to abaper

Answer / rajat

ticket means the problem user faced during the real-time work in sap.maximum ticket is user oriented or configuration related. so if we get user oriented ticket then we use to solve that problem at the mean time of ticket issue but if we get changes/configuration related error then we take abap help or configure it in img menu.

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