what is ticket?
what type of tickets are you getting?
how to solve those?
tell me with examples
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Answer Posted / nag
Ticket means issue or problem, tickets will be rised by the client,
If user face the error then he will mail to core user, then core user will try to resolve it, if he is not able to resolve then will rise ticket and mention the priority in ticketing tool. then that tickets will be assigned to leads, then leads will be assign the tickets to consultents.
the type of issue is based on project
when ever we get tickets first we analyse after that we will take next step,
if the ticket is configuration related then we work on this
if we need the help of abaper to solve the ticket then we've to prepare FS and we've to send this FS to abaper
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