recently i faced an interview ,they asked one question
,,1) what is the critical issues u faced in supporting
?,tell me some issues,
2)in supporting how many issues reached to our desk ?
3)what is mean by business process of client ?how to explain
?
4)what are the document are updated in billing ?
plz explain all these question
Thanks in advance
venkatesh.sd@hotmail.co.in
8015142105
3)
Answers were Sorted based on User's Feedback
Hi Venkatesh,
Answer for ur questions are-
1) Here u need to tell the ticket or issue which u solved
recently or previously, it could be anything like (A)ONE
SALES ORDER CREATED AND FRIEGHT CONDITION IS MAINTAIN OR
CONFIGURE MANUALLY.
HERE EXAMPLE SALES ORDER NO 1234 IS CREATED AND DELIVERED
AND INVOICED BUT THEY FORGOT TO MAINTAIN FRIEGHT CHARGES,
INTHIS CASE HOW U SOLVE THIS PROBLEM.
(B) SALES ORDER NO 5678 IS REJECTED BUT STILL SHOWING IN
OPEN SALES ORDER LIST,
it could be anything else, issues are normally the nduser
face during transaction that should be meet as per their
requirement. (for that u require realtime knowledge or
visit to sapsdn forum)
2) It could be any number depend upon the stage of ur
project for example if the support project is new or
recently it is implemented then u will get lot issues. if
the project is stable it could be less.
in realtime u r handling different support project again it
is depend upon company to company and client to client.
HERE THE ANSWER SHOULD BE 2/3/4/5
3) business process which are running or practicing by
client it could be-
> Domestic Business Process
> Export Business Process
> Factory Sales
> Depot Sales
> Sample Sales
> Service sales
> Asset sales
> Return sales
> Deemed export sales
> Intercompany Sales
> Third Party Sales etc.........
HERE NTERVIEWER MIGHT ASK ABOUT THE FLOW OF ANY ABOVE
BUSINESS PROCESS
4) Only Accounting Document get updated
Is This Answer Correct ? | 3 Yes | 0 No |
Answer / giddalur
SALES ORDER NO 1234 IS CREATED AND DELIVERED
AND INVOICED BUT THEY FORGOT TO MAINTAIN FRIEGHT CHARGES,
INTHIS CASE HOW U SOLVE THIS PROBLEM
Is This Answer Correct ? | 2 Yes | 0 No |
Hi Giddalur,
Answer for your question:
Q:SALES ORDER NO 1234 IS CREATED AND DELIVERED
AND INVOICED BUT THEY FORGOT TO MAINTAIN FRIEGHT CHARGES,
INTHIS CASE HOW U SOLVE THIS PROBLEM.
Ans: First of you should know when you maintain frieght
charges like during sales order or shipment.
Here you have two options one is you need to create credit
memo request (frieght charges) or
You can cancell billing document and reverse shipment and
then re process shipment with frieght charges and process
billing.
Muhammad Mustafa
SD Consultant
Godrej Infotech Ltd, Mumbai
reach2muhammad@gmail.com
Is This Answer Correct ? | 2 Yes | 0 No |
I forgott to add two lines------------------
2) you need to discuss each issue with solution u provided.
ur solution shows ur confident and ability to work and
which impress ur interviewer. so befor u go for interview
always prepare atleast two ticket with solution u provided.
Muhammad Mustafha
SD Consultant
Godrej Infotech Ltd
email- reach2muhammad@gmail.com
Is This Answer Correct ? | 2 Yes | 1 No |
Answer / shiva
after generating billing RV document will be updated
Is This Answer Correct ? | 0 Yes | 1 No |
Answer / shiva
on RV document will be updated after generating the billing
Is This Answer Correct ? | 0 Yes | 1 No |
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