Answer / adi

The integration of R/3 and CRM is via RFC interface. Define
RFC destinations in the system landscape. Mention the RFC.

Answer / rahul

1st define a RFC destination between R/3 and CRM then define
site and publication, and subscription to transfer data
between R/3 and CRM.

Answer / vcs

To exchange data between ECC ( R3 ) and CRM systems we need
to maintain connectivity for both systems. Please ask your
Basis consultant to do the following configuration.

Maintain Logical Systems in both systems and link with
respective clients.
Maintain RFC destinations in both systems pointing to each
other system.

Maintain Number ranges as mirror images in both systems.

Ex: Maintain same number range in ECC as Internal and in
CRM as External or vice
versa.

Below are the steps for the integration between R 3 & CRM :

SAP ECC :

1) Define logical system for ECC ( Name )
2) Define logical system for CRM ( To establish the cross
connection )
3) Identify the data which you wanted to copy to crm
4)Assign logical system to the client

SAP CRM :

1) Define logical system for CRM
2) Define logical system for ECC
3) Assign logical system to client
4) Copy the required data from ECC .

Answer / Anshu Gehlot

Integrating SAP R/3 with CRM (Customer Relationship Management) is achieved by implementing an interface between the two systems. This can be done using standard SAP integration tools like IDOCs, BAPI, and Web Services. The specific steps may vary depending on the exact requirements and versions of both systems.

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