Answer / satish

High Priority - Should fix in 8 Business hours. Business critical and no work around is available. Ex:Production impacted, Shipping activities are stopped.
Medium - 3 Business Days. Business impacted but can run the business with workaround. Normally on pricing, outputs.
Low Priority - No exact time limit, should fix in 20 - 30 Business days, depends on the resource availability and business requirement. Ex: route determination for planned shipping.

Fix: Issue with existing system system ex: config wrong or impacted by another project or impacted by other enhancement and impacted by some other change.

Enhancement: New requirement like new config or new report.

Hope this is helpful.

Satish
Satish8165@gmail.com

Answer / paul scholes

Priority on tickets are decided on the service level agreement.

high level tickets are tickets which are critical to the
business and must be solved as soon as possible .ex; 4-8 hrs

Medium in 2-5 days

Low 5-12 days

If anyone can give examples it would really help

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