Answer / satish

High Priority - Should fix in 8 Business hours. Business critical and no work around is available. Ex:Production impacted, Shipping activities are stopped.
Medium - 3 Business Days. Business impacted but can run the business with workaround. Normally on pricing, outputs.
Low Priority - No exact time limit, should fix in 20 - 30 Business days, depends on the resource availability and business requirement. Ex: route determination for planned shipping.

Fix: Issue with existing system system ex: config wrong or impacted by another project or impacted by other enhancement and impacted by some other change.

Enhancement: New requirement like new config or new report.

Hope this is helpful.

Satish
Satish8165@gmail.com

Answer / paul scholes

Priority on tickets are decided on the service level agreement.

high level tickets are tickets which are critical to the
business and must be solved as soon as possible .ex; 4-8 hrs

Medium in 2-5 days

Low 5-12 days

If anyone can give examples it would really help

Have you worked on any user exits/ Enhancements/ System modifications/ Requirements/ Routines etc? I have been asked this question more frequently almost in all interviews? How to answer this question more confidently in an interview? Please provide a theorotical definition to all the above terms along with 4-5 examples with reference to your client with special emphasis on user exits,enhancements, routines,requirements etc.Do provide me with any website/ link which can throw some light on user exits/ enhancements etc. Plz provide as many examples as possible with reference to your clients as well as real time data. Plz provide answer to this question asap.... Waiting for your reply eagerly.... Thanks in advance.. Regards

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