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how do you troubleshoot when user complains that he ii not
getting sap portal
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Answer / kanwal
though it is not sap related solution but there may be the
case that his browser is faulty. otherwise we can check the
logs and traces of nodes ie. dispatcher and server processes
in the work directory ( /usr/sap/<SID>/<INSTANCE>/work ).
files are dev_dispacther , dev_severprocess,
dev_dispacther.out , dev_serverprocess.out.
You can also check by running command Jcmon as <SID>adm. It
is a tool for maintaining and monitoring JLaunch.
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / sandy
However, I have never worked on portal, But as per my
understanding I will do following,
1. check browser, ports and server Connection use ping and
telnet utility to find otu if port is OK
2. check JCMON to see server process are alive or not
3. Login to visual admin and check/diagnose services.
4. check out other network stuff and work process logs.
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / adinarayanan s
We have to check whether all the server nodes are up or not.
| Is This Answer Correct ? | 1 Yes | 1 No |
Should the user logged off... to assign the missing authorizations?
How do find the SNOTE?
Have you done any parameter changes using configtool and visual admin tool?
How u will give new authorizations?
what is the user group and use in sap?
How to apply note in SAP if SNOTE transaction doesn't exists?
Are you worked on EP? What are the activities are having related to Sap-basis can any one tell me what are the roles?and how will work on that one
What happens when in background when we shutdown SAP (Both central & Database) & where is the log stored. Also when we apply the Patches, what exactly is running in background.. Kindly help me with this answer..
How you create solmon key? Procedure?
What are the activities you done in PI?
describe how SAP handles Memory Management?
how can u change the location of control files of oracle in sap?
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