Explain Trouble Shooting , handiling isses with different
level of priorties
Answers were Sorted based on User's Feedback
Answer / siraj
its a service level agreement between the client and the
company where we decide the priority of issues in support
high priority, low priority and medium priority and we have
a time period for each priority depending upon the issues
and whe have to solve the issue with in that time period.
Pls corrrect me if iam wrong..
|Is This Answer Correct ?||21 Yes||7 No|
Answer / gun
u have explained about SLA. handling issues with different
levels, like hight priority how many days, low priority how
many days, medium prioriy how many days have to close
|Is This Answer Correct ?||2 Yes||1 No|
Answer / noor.idea
trouble shooting: resolving the issues.
level of priorties: it is all about SLA.
so, that means resolving the issues, according to the SLA.
|Is This Answer Correct ?||0 Yes||0 No|
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