Explain Trouble Shooting , handiling isses with different
level of priorties
Answers were Sorted based on User's Feedback
Answer / siraj
its a service level agreement between the client and the
company where we decide the priority of issues in support
high priority, low priority and medium priority and we have
a time period for each priority depending upon the issues
and whe have to solve the issue with in that time period.
Pls corrrect me if iam wrong..
Regards
siraj
Is This Answer Correct ? | 21 Yes | 7 No |
Answer / gun
Hi Siraj,
u have explained about SLA. handling issues with different
levels, like hight priority how many days, low priority how
many days, medium prioriy how many days have to close
Is This Answer Correct ? | 2 Yes | 1 No |
Answer / noor.idea
Hi,
trouble shooting: resolving the issues.
level of priorties: it is all about SLA.
so, that means resolving the issues, according to the SLA.
Is This Answer Correct ? | 0 Yes | 0 No |
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