Answer / noor

hai

ticket nothing but problem or issue. it is rised by
enduser. whenever a enduser get problem or issue, he sent
mail to consultent,then consultent have to give proper
response to enduser as a it is prosses to salove. after get
the solution the consultant sent to enduser.when enduser
conform and get solution,the ticket will be complet.after
enduser give confromation mail.
thank you

Answer / hannah

Hi,
Any answered query in this forum can be ticket.

Here are few possible sources.
Problems which occur while you execute business process,
transaction or report.
Customization change to adopt new business requirement.
For that matter when you practice and experiment on various
possible customization
Settings available for certain business process can be ticket.
Only thing you have to do is, when you tell it to some you
have first tell the requirement and explain the solution or
function.
For that matter when you practice and experiment on various
possible customization Settings available for Business process.

Thank You.

Answer / sreeram.m

TICKET IS AN ERROR OR PROBLEM.AT THE TIME OF WORKING ANY
MISTAKE OR ERROR COME THAT ERROR IS CALLED TICKET .
AT ENDUSER POINT THEY SEND THE TICKET TO SUPPORTINGTEAM FOR
RETIFICATION THAT ERROR.
Organizational structure
and business transactions
in SAP R/3
Structure of the SAP R/3 System in
commercial terms
2
¥ Accounting Area
Ð Financial Accounting (FI)
Ð Controlling (CO)
Ð Asset Accounting (FI AA)
¥ Human Resources
Ð HR
¥ Logistics
Ð Production Planning (PP)
Ð Materials Management (MM)
Ð Sales and Distribution (SD)
Ð Quality Management (QM)
Ð Service Management (SM)
Ð Plant Maintenance (PM)
Overview of the organization structure in SAP
R/3
Client = Group
Company Code1 Company Code2
Production Department Plant
3
Organizational units in the
Financial accounting module
¥ Client
¥ Company Code
¥ Business Area
¥ Company
¥ Credit Control Area
¥ Funds Management Area
¥ Dunning Area
¥ Chart of Accounts
¥ Controlling Area
Client
¥ Central organizational element
¥ Top-level structural element of a company
¥ Separate unit with its own separate master records
and complete group of tables
¥ To spesify the client in which the user want to
work they have to enter a Client Code when they
logs into the R/3 system
4
Organizational structure of a client
Client
Company Code1 Company Code 2 Company Code 3
Company Code
¥ Client can be subdividet into one or more
Company Codes
¥ Represent legally independent companies
¥ Several Company Codes in each client allows you
to manage accounting data for different
independent companies at the same time
5
Organizational structure of a Company Code
Company Code (Group)
Business Area 1
(North)
Business Area 2
(South)
Business Area
¥ One company code can be divided into several
business areas
¥ One business area may also be used in multiple
company codes
¥ Only used to provide in-house information in the
SAP R/3 system
6
Company
¥ The smallest organizational unit for which legal
financial statements can be prepared
¥ Can include one or more company codes
¥ Each one of a companyÕs company codes must use
the same Chart of Accounts
Organizational structure of a Company
Company
Company Code 1 Company Code 2 Company Code 3
Chart of
accounts1
Chart of
accounts1
Chart of
accounts1
7
Credit Control Area
¥ Organinzational unit in which all account
receivable from a customer are totaled
¥ Can be defined in such a way that it can be used in
several Company Codes
Organizational structure of a Credit Control
Area
Credit Control Area
Company code 1
(Subsidiary)
Company code 2
(Subsidiary)
8
Funds Management (FM) Area
¥ Used to plan the deployments of Funds
¥ Identical to the Company Code in broad terms
¥ Controls budget management in an independent
unit that draws up its own accounts
¥ You can assign several Company Codes to one
FM Area
Organizational structure of FM Area
FM Area
Company Code 1
9
Dunning Area
¥ Dunning procedures are usually managed in the
accounts receivable and accounts payable
departments
¥ If dunning is managed independently in several
organizational units you must create Dunning
Areas
Organizational structure of Dunning
Area
Company Code
(Subsidary)
Dunning Area 1
(Division A)
Dunning Area 2
(Division B)
Dunning Area 3
(Division C)
Dunning
Procedure 1
Dunning
Procedure 2
Dunning
Procedure 3
10
Chart of Accounts
¥ Contains all of a companyÕs General Ledger
accounts
¥ Used by both the Financial Accounting and the
Controlling modules
¥ 1-1 relationship between Chart of Accounts and
Company Code or Controlling Area
Organizational structure of Chart of Accounts
11
Single-code system:
Ð internal and external accounting form one unit
Ð all the postings are accountable
Ð you can only calculate a companyÕs net income after
determining the neutral expenditure and the neutrale
income
¥ Dual-code system:
Ð financial accounting and operating accounting are
carried out in two separate settelment areas
Ð each settelment is a closed unit
¥ The information in a Chart of account controls
how master records are created in the Company
Code
Controlling Area
¥ Organizational unit in the Controlling module
¥ The information in Financial Accounting is
directed towards interested parties from outside
the company.
¥ Controlling does not have to comply with the legal
regulations for financial accounting.
12
Organizational structure of Controlling Area
Organizational units in the
Logistics modules
¥ The Plant and Sales Organizations organizational
elements within the Logistics modules are
assigned to spesific Company Codes
13
Overview of the organizatinal structures of
Logistics elements
Client =Group
Company Code 1 Company Code 2
Production Department Plant
Plant and Storage Locations
¥ CompanyÕs productions locations and branch
offices are represented by Plants
¥ One Company code may contain several Plants
¥ The plant is the location at which goods are
manufactured or a service is performed
¥ A plant may consist of several physical Storage
Locations
14
Organizational structure for plants and storage
locations
Warehouse 3
Plant 1
Production
Warehouse 3 Warehouse 3
Plant 2
Dept/Division
Warehouse 3 Warehouse 3
Plant 3
Distribution
Company code 1
Sales Organization Distribution
Channel and Line
¥ Sales organization is the top organizational unit in
the Sales and Distribution module
¥ You can assign one or more Distribution Channels
to the same Sales Organization
¥ You can assign several Lines to the same
Distribution channel
¥ Lines represent various product groups
15
Organizational structure for Sales
Organization, Distribution Channel and Line
Division 1 Division 2
Distribution Channel
(Wholesale)
Division 1 Division 2
Distribution Channel
(Retail)
Sales Organization
(In-Plant Sales Organization)
The structure of the Financial
Accounting module
¥ The task of financial accounting department
Ð is to record all business transactions systematically and
comprehensively
Ð enter all these transactions in the system, and document
them
16
¥ Financial Accounting is subdivided into
Ð General Ledger
Ð Extended ledger
Ð Accounts payable
Ð Accounts receivable
Ð Asset accounting
Ð Consolidation
Ð Financial contolling
Ð Investment
Ð Funds monitoring
Ð Travel management
Components of the Financial Accounting
module
17
Connecting to other SAP modules
¥ The Financial accounting module is linked to
almost all the others in SAP
¥ Business transactions are recorded as they occur in
the form of documents, and stored in a shared
database
The document principle
¥ All postings are always stored in the form of
documents
¥ Each document must be complete before it is
posted
¥ Each document must contain specific minimum
information (document date, document type,
posting key, account numbers, amounts)
¥ Incomplete or inconsistent Documents cannot be
posted
18
Real-Time posting
¥ Ensures that all employees at different levels have
continous access to a current and uniform dataset
¥ SAP R/3 supports Real-Time processing by using
a combination of batch processing and dialogue
processing
Double-Entry Accounting
¥ Ensures that all the business transactions recorded
in subledgers are also posted to the relevant
reconsiliation account in General Ledger
accounting
¥ You can post data in the Controlling application
component at the same time
19
General Ledger Accounting
¥ Provide a comprehensive picture of the external
accounting process and the accounts involved in it
¥ Provides the following functions:
Ð Atomatic and simultanious posting of all subledger item
to the coresponding ledger accounts
Ð Simultaneous updating of the general ledger and
controllig data
Ð real-time evaluation and reporting of current posting
data in the form of account displays and closing
accounts with different financial statement versions
General ledger accounts
¥ Contain the increases and decreases that correspond
to the flows of goods and services used in the
Logistics module
¥ contains master records that controls how business
transactions are recorded and posted to the account
¥ The Master data record identifies whether an
account is a reconsiliation account
¥ Reconsiliation accounts groups together the value
items from the accounts of individual subledgers
20
Documents in Financial Accounting
¥ Document type is an importent control elememt in
the SAP R/3 system
¥ Document type is used to:
Ð identify different business transactions
Ð control how account types are posted
Ð assign document numbers
Ð determine whether a ÕgrossÕ or ÕpostingÕ is involved
¥ Posting key controls how documents are recorded
Financial statements
¥ Divided by time into daily, monthly and annual
financial statements
¥ Daily financial statements:
Ð can be created immediately without any extra steps
Ð is sorted chronologically in a posting journal
¥ Monthly financial statements:
Ð carry out a number of closing tasks to create it
¥ Annual statments:
Ð The annual accounts is designed to provide information
for internal and external recipients
Ð Business transactions need to be entered in
chronological order
21
¥ Structure of the Balance Sheet and the P&L
account:
Ð In SAP R/3 system you can create Balance Sheet and
P&L statements in various language and currencies to
meet the requirements of companies that operates
internationally
Ð you can select different classification schemes for
communications, tax and international reports
Subledgers
¥ Contain posting data information in detail
¥ The following subledgers are part of the R/3
systemÕs ledger:
Ð Account Receivable
Ð Account Payable
Ð Asset Accounting
Ð Inventory Accounting
Ð Personell Accounting
Ð Bank Accounting
22
Account Receivable
¥ Contains the accounting data for all the accounts
receivable that are present in the system
¥ Customer master data record:
Ð contains all the data that describes the commercial
relationship with a specific customer
Ð used by the Financial accounting component
Ð divided into a general section, a section for individual
campany codes and a section for sales data
¥ Outgoing invoices and credit memos:
Ð the system will automatically post invoice and credit
memos in the FI module when you create an invoice or
credit memo in SD
¥ Prcessing incoming payments:
Ð by computerized direct debiting or manually, by check
or bank order
¥ Dunning letters:
Ð to include a customer in the SAP R/3 systemÕs
automatic dunning process, you must first enter a
predefined dunning procedure in the customer master
data record
23
¥ Customizing background for defining the
dunning program:
Ð Which company codes must always be included in
dunning
Ð Which dunning procedure is to be used
Ð Which dunning costs are to be charged
Ð The net data on which a specific dunning stage is
reached
Ð Which dunning letter is to be sent to the customer
Account Payable
¥ Manages all vendor accounting data
¥ Vendor Master data record:
Ð is created in the same way as the customer master data
record
Ð contains all the data required for handeling the business
relationship
¥ Incoming invoices:
Ð For MM and FI modules you enter this data in the
moduleÕs Invoice Check Procedure function
Ð The Invoice Check Procedure checks the data of an
incoming invoice against the data of tha order and
delivery
24
¥ Payments:
Ð SAP R/3 system can use the payment program to
handle cash transactions automatically
Ð Two-stage process
Ð The system uses the information in the documents and
master record to create a payment proposal list
¥ Customizing backgrund for defining the payment
program:
Ð Which company codes always take part in cash
transactions and which company codes are to handle
payments
Ð Which methods of payments are to be used in each case
Ð From which bank account the payment is to be made
Ð The form to be used for payment
Assets Accounts
¥ administers and monitors a companyÕs fixed assets
¥ The following functions are integrated in it:
Ð Asset accounting and valuation
Ð Leasing management
Ð Consolidation preparation
Ð information system
¥ Linked to a great many other modules of the SAP
R/3 system
25
Bills of exchange
¥ a contractual security whereby the person issuing
the bill places himself/herself or a therd party
under an obligatin to pay a certain sum within a
certain period
¥ Payee: recipient of the payer
¥ Drawee: person paying
¥ Anyone who signs a bill of exchange is liable for
the sum
¥ A bill of exchange merely documents the legal
aspects of payment claims
Bill of exchange strictness
¥ A bill oexchange can be written on any sheet of
paper, but only counts as a bill of exchange if it
meets the legal requirements:
Ð Must appear in the text of the document
Ð in the language in which it is issued
Ð it must consist of som other components (certain sum of
money, name of drawee, expiery data, place of payment,
to whom the payment is to made, day and place of issue,
signature of the issuer)
¥ The following variation can apply:
Ð The issuer can also be the drawee
Ð The issuer can also be the payee
Ð The issuer places itself under obligation
26
Accepting a bill of exchange
¥ The obligation of the bill only comes about with
acceptance
¥ At least two people are always required to create
an obligation
Causal debt versus bill-of-exchange debt
¥ Debt relatinship is referred to as abstract because
the bill of exchange does not imply its legal reason
¥ In crontrast to bill of exchange, the legal reason in
the case of claim, is already included
¥ The bill of exchange also requires a reason
27
Payment and fulfilment
¥ The owner of a bill of exchange can demand
payment on the due date
¥ Only payment to the legally entitled person counts
as fulfilment
¥ A bill of exchange protest is the formal
documentation stating that a bill of exchange has
not paid when due
¥ Regress (recourse) can be used in two cases:
Ð When the drawee does not pay
Ð When the drawee does not accept liability to pay

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