Answer / noorulla

issue and ticket is same
when end user making business transaction go a issue or
ticket then he raise the ticket

ok

noorulla
siddavaram.nurulla@yahoo.com

Answer / ramesh

When the enduser is facing some problem he will raise a
Ticket to the Consultant.

Regards
Ramesh

Answer / ramesh basavani

Ticket is an issue from end user point of view whereas an issue is a ticket from consultant point of view.

I hope you understood.

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