Answer / raj

There are 2 types of components in CIC Winclient,
1. Visible componet 2. Hiddent component
1.Visible component there are 7 componets
1.Bp search
2.Application area,
3.Navigation area
4.Call state
5.Reminder scripting
6.Action Box
7.Quick keys which is optional.

Hidden components are 5 components
1.Hidden Action box
2.H-log
3.Alert modler
4.Hidden scripts.
5.Application tool bar (which is visble component but
considered as hidden component).

Answer / sunita rohilla

CIC stands for Customer Interaction Center and it consists
of Webclient and winclient.

1.Webclient is like internet where information can be acess
from any web application server.


Webclient

1.Navigationbar
2.Toolbar
3.System status
4.worksapce
5.Broadcasting messages
6.Alerts
7.Queue status
8.Scratch pad
9.Communication Information
10.Account Information.

2. Winclient is like intranet where only window level
information is acess. eg:- communication which can be used
for communicating with people who are working for the same
company.or inside the company itself.

Winclient-
1.Navigation area
2.Application Area
3.BP Search
4.Action Box
5.Tool Bar
6.Call status
7.Scripting

Answer / rajasekhar

Webclient

1.Navigationbar
2.Toolbar
3.System status
4.worksapce
5.Broadcasting messages
6.Alerts
7.Queue status
8.Scratch pad
9.Communication Information
10.Account Information.

Winclient-
1.Navigation area
2.Application Area
3.BP Search
4.Action Box
5.Tool Bar
6.Call status
7.Scripting

Answer / kumar

Bp Serch, Application area, Navigation area, agent Dash
Board, Action boxe, Reminder scripting, call state,

Answer / manoj.s3486

IC WinClient is GUI based started via transaction, whereas
IC WebClient is started in the Internet browser based using
CRM_IC. The IC WebClient has been introduced with CRM 4.0
whereas the WinClient interface has been delivered with
mySAP CRM from the beginning. Nowadays only Webclient is in
the picture.

For Web-Client, components are :-
1) Navigation bar
2) Broadcast messages
3) Title bar
4) Scratch pad
5) Account information
6) Toolbar
7) Alerts
8) Communication information
9) System messages + Breadcrumps
10) Context area
11) Application area

Manoj
(manoj.s3486@gmail.com)

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