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what is ticketing tool?
what is SODA?

Answers were Sorted based on User's Feedback



what is ticketing tool? what is SODA?..

Answer / murali9231

ticket tool means which software ur using for handling the
ticket.
generally, RADIX and REMEDY tools using for handling the
ticket.

Is This Answer Correct ?    158 Yes 14 No

what is ticketing tool? what is SODA?..

Answer / madhukar

Ticketing tool is a software which provides the solutions for the tickets.Ticket means a problem.There are many ticketing tools are available.for example Radix and Remedy.

Is This Answer Correct ?    70 Yes 14 No

what is ticketing tool? what is SODA?..

Answer / ooo

basically we are using ticketing tool for getting tickets,
and resolve thos tickets.every company should be maintaind
some tools like....Remedy and open hp view dif,dif
types,internally or externally ex: application development,
testing , production evnvironment ,our organigation become
some problem effected in application or development
environment or client will rise some problem like my system
was not working or my application was not running ....how
can u resolve, problem how can identified and how can u
understand those problems,,,,,,thats way we can installed
ticketing tools.....

Is This Answer Correct ?    37 Yes 7 No

what is ticketing tool? what is SODA?..

Answer / salaudeen

ticket tool means which software ur using for handling the
ticket.
ticket tool now a days also used perigreen & it-serelog.
these are very common in IT - Industries.

Is This Answer Correct ?    24 Yes 6 No

what is ticketing tool? what is SODA?..

Answer / haroon

Dear Friends! Ticket Tools means Client and SAP Consultant
through communication. So, one of small software . It is
considered some examples of Email., Outlook Express.

This is one of the way of using by supporting project .

Further SODA is one of Tools of Client Side.

Is This Answer Correct ?    23 Yes 5 No

what is ticketing tool? what is SODA?..

Answer / harvinder_engineer

Ticketing Tool  It is software which is used to provide complete solution for the tickets within SLA. We can trace any ticket with the help of ticketing tool.
Some Tools  Remedy, Radix etc.

Ticket  Ticket means problem or service request which is sent by user.
User has to fill up some information before making ticket like,
** Employee name
** Employee ID
** Process Name
** System Seat no.
** Manager name under whom you are working
** Phone no.
** & Reason for raising the ticket.
Ticket can be raised for 
** System Issue
** Software Issue (like application software on which user works and that does work.)
** Hardware Issue (like increasing RAM)
** Locker key
** Internet Problem

Is This Answer Correct ?    17 Yes 0 No

what is ticketing tool? what is SODA?..

Answer / nomaan ansari

Ticketing tool is basically a application that we use to manage customer,s query and provide them a complete solution within SLA. With the help of ticketing tool we can easily track any ticket.

Is This Answer Correct ?    11 Yes 0 No

what is ticketing tool? what is SODA?..

Answer / kapil

ticket tool now a days also used perigreen & it-serelog.
these are very common in IT - Industries.

Is This Answer Correct ?    21 Yes 13 No

what is ticketing tool? what is SODA?..

Answer / siva

For your information, In our office we maintain programs in
SAP R/3 itself, whereby we use SAP R/3 server itself to
manage tickets also.

Thanks and regards
Siva

Is This Answer Correct ?    13 Yes 23 No

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