Question { IBM, 48581 }

when i creating the sales order the system show error "No
customer master record exist for sold to party". How to
rectify it?

Answer

hi
you need to assign the STANDARD ORDER/USER STANDARD ORDER
to sales area.

path:
img-sd-sales-sales document header-assign sales area to
sales document-new entry

enter the sales org,division,dchannel, sales document type
and save it.

Question { 7589 }

How to close the backorders?

Answer

hi

through availability check and TOR you can close the back
order process.

Question { 4540 }

can anybody explain about how the ticket process goes?

Answer

hi

Ticket process wil happens two ways.
1. VOIP: Voice on Internet Protocol.
here client wil cal directly to the consultant and he wil
rectify the ticket.
2.Tool(REMEDY/RADIX).
this tool is nothing but s/w.

here client wil send the ticket directly to company mail
box.
Company helpdesk wil forward the ticket to concern module
lead.
Module lead wil forward the ticket to team lead. team lead
wil decide to assign the ticket to consultant based on
priority level.

once the ticket comes to consultant.
step1: consultant wil access the tool using his user id and
password.

step2: click on SUPPORT CONSOLE LINK. then
you wil see two hyper links
1. ticket assigned to you
2. ticket cames to helpdesk

click on ticket assigned to you.

it displays
ticket create date, request id, summary,
requestor,status,priority,assigned to

select the ticket and click on view button. it displays
another screen in that
requestinfo,case update,SLA,attachement and so on.


Based on that you need to identify the solution . Once you
find the solution ,you need to attach the file and click on
ASSIGN ticket. finally click on CLOSE button.
mail directly goes to client. Ticket status wil closed.



regards
murali krishna

Question { ITC Infotech, 83518 }

what is ticketing tool?
what is SODA?

Answer

ticket tool means which software ur using for handling the
ticket.
generally, RADIX and REMEDY tools using for handling the
ticket.