Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

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