Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

while doing consignment fill up an accounting doc will generate, what is that?

3 Answers   Accenture,

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How is route determined?

6 Answers  

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Suppose we have maintained 2 output types for delivery, for both we have records. both r displayed in delivery. But clients requirement is to suppress any one of the output type. where is the control?

2 Answers   Cap Gemini,

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What makes a customer a Sold-to? How can you check?

2 Answers  

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i faced one question. when new configuration we do what is the logic behind there?

0 Answers   RAM,

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How do you assign movement type?

1 Answers  

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What is the functionality of negative posting in Billing document?

5 Answers   Deloitte,

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User-specific parameters means? How to create that one?

3 Answers   TCS,

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hi all, in third party process client as raised sales order for 100 quantity and subsequently PO,where the vendor has delivered 150 quantity to the end customer, the invoice is raised with invoice quantity i.e 'f' billing relevance. but in the auditing he is getting a problem the sales order is with 100 quantity and it was invoiced for 150 quantity. he requires the sales order quantity has to get updated with the billing quantity.

2 Answers  

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What does the movement type control?

5 Answers  

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How output will come without doing output determination?

1 Answers  

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How to upload multiple master data(Customer master,material master and condition master) and open transactions from non sap to sap in implementation by using BDC and LSMW.? If we have some thousands of customers and materials how we can upload all at once??

1 Answers   Seal Infotech,

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