What is a complete process of SAP SD support & how ticket will come from c

What is a complete process of SAP SD support & how ticket
will come from customer to SAP support team and after
solving ticket what support member will do and how that
solved ticket will reach to customer ?

Question Posted / ambarish_ad

3 Answers
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What is a complete process of SAP SD support & how ticket will come from customer to SAP suppo..

Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Is This Answer Correct ?

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What is a complete process of SAP SD support & how ticket will come from customer to SAP suppo..

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Is This Answer Correct ?

3 Yes

1 No

What is a complete process of SAP SD support & how ticket will come from customer to SAP suppo..

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

Is This Answer Correct ?

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3 No

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