Answer / syed

enduser send the ticket ,,its come to the it help disk then
reaches to the P.M or TL, then assisgned to the
consultant ..after reaching to consultant ,con should gve
reply that is intial response..cust/confi parrt is done on
dev server ..after he suld text the take ,,senb bck to
enduser ..and wating for enuser reply..then we close the
ticket

Answer / manoj patro

when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.

when we took the ticket its on progress mode

Pending-as per the user availability

resolved-close.

Answer / vijay dahiwal

THERE ARE DIFFRENT LEVELS HOW TICKET COMES
LIKE LEVEL 1 CALL CENTRE FOR END USER OPERATIONAL ISSUE
LEVEL 2 THROUGH SUPPORT TEAM FOR MINOR CONFIGURATION CHANGES

any body plz add further

For cash sale how will availability check be done?

9 Answers   L&T,

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IN CONSIGNMENT SALES(CF) WHAT IS THE STOCK STATUS IN PLANT ? WHAT CONTROLS THE STOCK IN CONSIGNMENT SALES ?

7 Answers   IBM,

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what is the use of delivery and billing documents header and item

0 Answers  

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in third party sales, i don't want to create the customer invoice,unless vendor invoice is posted.how do we control it?

5 Answers   Accenture,

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How can we assign one credit limit to two customers?

9 Answers   TCS,

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i don't want to give a certain discount to a customer if he exceeds the credit limit. what customization i have to do for that?

4 Answers   Accenture, IBM,

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what is Idocs and status?

3 Answers  

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In the Consignment Process in Consignment Issue (CI) transaction if the customer has consumed some goods from the consignment stock how does the company know about this?

5 Answers   TCS,

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1.what will happen if i save the delivery without doing PGI ? 2. can we create invoice for the above question ? 3. as a SD consultant in realization phase, what exactly his role, please don't give the answer as in books, please provide me the real time answer because it has been asked me one interview. like, what document to prepare in realization phase as a sd consultant.

5 Answers   Cognizant,

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what is the partner process ?

0 Answers  

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In order to make up a Sales Area which Organisational Elements will help?

2 Answers  

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What is sales and distribution (sd)?

0 Answers  

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