What is a complete process of SAP SD support & how ticket
will come from customer to SAP support team and after
solving ticket what support member will do and how that
solved ticket will reach to customer ?
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Answer Posted / manoj patro
when client send a tickets through mail(Can be screen shots)
and through mail it is on despatch mode.
when we took the ticket its on progress mode
Pending-as per the user availability
resolved-close.
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