What are the ticketing tools available? which u r using & is there any sev

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What are the ticketing tools available? which u r using &
is there any severity defined?

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What are the ticketing tools available? which u r using & is there any severity defined?..

Answer / chandra pokhriyal sap certifie

Remedy

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What are the ticketing tools available? which u r using & is there any severity defined?..

Answer / rabindra s

In SAP tickets from the user can be manged using
SOLUTION MANAGER (solman).

In my configuraitoin for solam we have defined
four type of severity
1.Low time startdate+5day
2.Medium startdate+3day
3.high startdate+1day
4.Very High on the same day

This is one of the ticketing tool we have used in our
project.

Thank you Rabindra S MM Consultant

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What are the ticketing tools available? which u r using & is there any severity defined?..

Answer / nidhi

Service Now

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What are the ticketing tools available? which u r using & is there any severity defined?..

Answer / ramya

tivoli

netcool

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What are the ticketing tools available? which u r using & is there any severity defined?..

Answer / syamala

radix also

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What are the ticketing tools available? which u r using & is there any severity defined?..

Answer / subba rao

lotus, synergy,

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What are the ticketing tools available? which u r using & is there any severity defined?..

Answer / santoshg

HP service Manager (HPSM)

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