Could you give an example of a medium or high priority
ticket? and of course the solution?

Could you give an example of a medium or high priority ticket? and of course the solution?..

Answer / prabhakar bheemineni

friends this is prabhakar Bheemineni..
medium tickets i will give The examples

Billing Document not released to accounting / Accounts
To resolve the error, you can analyze account determination
in the billing document. Process:
Goto T.Code: VF02 & Enter Invoice number
Next (On the top most strip) goto Environment
Next (Select Environment) go to Account determination
Next (In Account Determination) select Revenue Account
Determination (first option)

This will list all the condition types in the Billing
document & analyze each condition & check for which G/L
accounts is not determined.

Possible errors:
1. VKOA not maintained for required combination
Solution: Maintain the combination in VKOA.

2. Account Assignment of Customer / material not maintained
in Customer / Material Master (If maintained in combination
in VKOA).
Option 1 (Standard solution):
step 1: Cancel Billing Document --> Reverse PGI --> cancel
Delivery --> Cancel Sales Order
step 2: Maintain Customer master / Material Master correctly.
step 3: Recreate sales Order --> Delivery --> PGI --> Invoicing.
Option 2:
Force the Account Assignment Group of Customer / Material
through Debug in change mode of Billing document, which will
release Billing Document to Accounting.

3. Account Key not maintained in Pricing Procedure:
Impact: This may create accounting document, but if
condition type, which are to be posted to account, but do
not have account key maintained in pricing procedure, it
will not be post the relevant condition type to G/L account.

4. Billing Document not being released to accounting --
In Material Master, there is some link between Profit Centre
& MRP Type. If one of it is not maintained, erratically few
documents get stuck while releasing Billing Document to
accounting. Few of course get posted.
Solution1: Cancel Billing Document --> Reverse PGI -->
Cancel Delivery --> Block the sales Order & Create new sales
Cycle all over again after rectifying Material master.
Solution 2: (Temporary Solution) In Debug mode in Billing,
force the Profit Center in Billing Document with the help of
Abaper. But ensure Material master is rectified.

From FI Side, you require to check that all the G/L account
has been maintained through T.Code: FS00. G/L account being
Master data has to be created in each client to upload
through LSMW / SCATT / BDC.

In Billing Document in change mode (in the first screen
where we enter Billing Document number), on the top most
left hand corner, take a dropdown on Billing Document &
select Release to accounting. Here you can get the under
mentioned possible message:
1. G/L account not found
2. Cost Element not maintained for G/L account.

In both the above cases, FI consultant requires to take
corrective action.

This is very specific & differs from client to client & may
also differ based on scenario.

Write-up on Pricing -
In SD, Pricing Procedure is determined based on Sales Area
(Sales Organization + Distribution Centre + Division) +
Customer Pricing Procedure + Document Pricing Procedure.
Sales Area is determined in Sales Order Header Level.
Customer Pricing Procedure is determined from Customer
Master. Document Pricing Procedure is determined from Sales
Document Type / Billing Type (if configured). Once the
pricing procedure is determined, Condition records are
fetched. If appropriate condition records are found, the
price is determined. If Mandatory pricing condition is
missing, system will through an error message.

In SD, the steps to configure Pricing procedure are as under:
Step 1:
Condition table: If existing condition table meets the
requirement, we need not create a new condition table.
Considering the requirement for new condition table, the
configuration will be done in spro as follows: IMG --> Sales
& Distribution --> Basic Function --> Pricing Control -->
Condition Table (select the required fields combination,
which will store condition record).
Step 2:
Access Sequence: If existing access sequence meets the
requirement, we need not create a new access sequence.
Considering the requirement for new sequence, the
configuration will be done in spro as follows: IMG --> Sales
& Distribution --> Basic Function --> Pricing Control -->
Access Sequence (Access sequence is made up of Accesses
(Tables) & the order of priority in which it is to be
accessed. Here we assign the condition table to access sequence.
Step 3:
Condition Type: If existing condition type meets the
requirement, we need not create a new condition type.
Considering the requirement for new condition type, the
configuration will be done in spro as follows: IMG --> Sales
& Distribution --> Basic Function --> Pricing Control -->
Condition Type. It is always recommended to copy an existing
similar condition type & make the necessary changes. Here we
assign Access sequence to Condition type.
Step 4:
a. Pricing Procedure: It is recommended to copy a similar
pricing procedure & make the necessary changes in new
pricing procedure. Pricing Procedure is a set of condition
type & arranged in the sequence in which it has to perform
the calculation. Considering the requirement for new Pricing
Procedure, the configuration will be done in spro as
follows: IMG --> Sales & Distribution --> Basic Function -->
Pricing Control --> Pricing Procedure --> Maintain Pricing
b. Pricing Procedure: After maintaining the pricing
procedure the next step will be determination of pricing
procedure. Configuration for determining pricing procedure
in SPRO is as follows: IMG --> Sales & Distribution -->
Basic Function --> Pricing Control --> Pricing Procedure -->
Determine Pricing Procedure.
5. Condition record: Condition record is a master data,
which is required to be maintained by Core team / person
responsible from the client. During new implementation, the
condition records can be uploaded using tools like SCAT,
LSMW, etc.

It is assumed that document pricing procedure, customer
pricing procedure , ... are in place.

Sales Document not assigned to Sales Area:
SPRO --> Sales & Distribution --> Sales --> Sales Documents
--> Sales Document Header --> Assign Sales Area To Sales
Document Types --> Assign sales order types permitted for
sales areas (do ensure to maintain combined Sales
organization, combined Distribution channel & combined
division. for eg: Sales org 1000 & sales org 1000, Sales org
2000 & sales org 2000, & so on ....
similarly for distribution channel & Division, so that the
Sales area combination is available for assignment to Sales
Document Type.)

Issues related to Customer Master data:
1. what is the impact of leaving customer pricing procedure
& customer statistic group blank in customer master -->
sales area data --> sales tab:
If Customer Pricing Procedure is left blank, Pricing will
not be determined.
If customer statistic group is left blank, then data will
not flow to standard reports.

2. Who maintains reconciliation account in customer master?
Ideally, reconciliation account is maintained by FI person,
but if SD person is authorized & has the knowledge of which
reconciliation account to be maintained, then even SD person
can maintain the same.

3. Terms of payment appear in Company Code Data & sales Area
Data. What is the impact of each? why is it not populated
automatically, once it is maintained at either field?
Terms of payment from company code data is for reporting
purpose & it is from sales area data that it flows to sales
It is a standard feature of SAP that it is not populated
automatically if maintained at either of the field, but it
is a must in sales area data & can be skipped in company
code data.

4. Unable to select Sales Area for Customer Master Creation?
Most Probably either sales area is not defined or
customization not done for common Sales Org & Common
Distribution Channel. To maintain this configuration: SPRO
--> Sales & Distribution --> Master Data --> Define Common
Distribution Channels / Define Common Divisions

High Tickets :
Recently Im solved high level ticket.. Nothing But this is
enhancement ticket...i will maximum try to connect the High
level Ticket..But The link is not supported ..i fu want any
help plse mailme

prabhakar bheemineni

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