can anybody explain about how the ticket process goes?
hi
Ticket process wil happens two ways.
1. VOIP: Voice on Internet Protocol.
here client wil cal directly to the consultant and he wil
rectify the ticket.
2.Tool(REMEDY/RADIX).
this tool is nothing but s/w.
here client wil send the ticket directly to company mail
box.
Company helpdesk wil forward the ticket to concern module
lead.
Module lead wil forward the ticket to team lead. team lead
wil decide to assign the ticket to consultant based on
priority level.
once the ticket comes to consultant.
step1: consultant wil access the tool using his user id and
password.
step2: click on SUPPORT CONSOLE LINK. then
you wil see two hyper links
1. ticket assigned to you
2. ticket cames to helpdesk
click on ticket assigned to you.
it displays
ticket create date, request id, summary,
requestor,status,priority,assigned to
select the ticket and click on view button. it displays
another screen in that
requestinfo,case update,SLA,attachement and so on.
Based on that you need to identify the solution . Once you
find the solution ,you need to attach the file and click on
ASSIGN ticket. finally click on CLOSE button.
mail directly goes to client. Ticket status wil closed.
regards
murali krishna
Is This Answer Correct ? | 9 Yes | 1 No |
Is it possible to copy texts from sales order header to billing document header?
What is the function of Profit center in Material master and how will system react when it finds Profit center in MM/when it does not find Profit center in MM? Plz answer for both the scenarios?
Hi SD Gurus, I am applying for a position of SAP SD End user. In job description, they asked for Calender/Scheduling Experience. Could you please tell me about this Calender/Scheduling Experience in detail.Thanks in advance.
1.I would like to know pricing SD Tickets? 2. Can we do pricing with out doing condition techinique?
In Revenue Account Determination what is the role of Customer Assignment Account Group? Explain in detail. Plz note that do not tell it involved in G/L Account Determination Procedure.
What is information structures?
What is a standard transport layer in sap ? : transportation management
Which GL a/cs are updated in consignment fill up, issue, pick up and returns in consignment process ?
How will acess the data in to production
What is a Transfer order?
no customer master data exists for sold to party
I have 2 customers “Customer A” and “Customer B”.I need to create a sales order for both of them using ZOR sales doc type. Both need the same material m-01. But for customer “a” the item category of M-01 should be TAN and for “b” the item category is TANN. where should i do the configuration.in sap sd