Answer / balakotireddy

When ever the work processes are not sufficient to handle desired or (user) requests we need to install new additional dialog instance is called logon load balancing
using SMLG we can create logon groups
* reduces the burden on the central instance(CI)
* if one instance is failed then request goes to other instance
* effective utilization of buffers

If the sap system is down where will you start trouble shooting?

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