Interested to Buy Any Domain ? << Click Here >> for more details...
Hi,
given interview for a support project and need some
suggesation on below issues.
1. how to improve SLA and what are the best way to improve
SLA?
2. How to Increase the ticket resolution process?
3. suggest me some new process which will be helpfull in
support project?
Awaiting for your reply.
Many thanks in advance
- 1 Answers
- 5534 Views
- SAP Labs, I also Faced
- E-Mail Answers
Answer / sri
Hi,
When the ticket is on suspended mode there will be no count
in time.So its always better to give a reason for
suspension and put it on suspend mode.
Other way please assign it to user asking for more
information,dont put that in your queue.
Resolution process as a consultant we will not work on it
its a management decision...but if you feel more
enhancement is needed then you can close the ticket and
make it as ISR.Internal service request.
Hope this helps.
| Is This Answer Correct ? | 1 Yes | 0 No |
thx for answering my earlier questions.here are some more. what is payday rule and how is it calculated?what is the difference between payscale grp and payscale leval?
Integration between personnel administration & om?
What is employee self-service (ess)?
what are the wagetypes you are currently working for Indian payroll? List them?
What are selection fields?
What is the difference between job and position in om ? Can you assign task direct to position without job ?
what are the wage type groups?
What is the advantage of object inheritance?
Personal actions have you performed on an employee?
What is organizational plan?
What is the role of a administrator in PA ?
How to create schema and PCR. Can any body explain me the steps involved in this.
-
SAP Basis (1262) - SAP ABAP (3939)
- SAPScript (236)
- SAP SD (Sales & Distribution) (2717)
- SAP MM (Material Management) (912)
- SAP QM (Quality Management) (99)
- SAP PP (Production Planning) (523)
- SAP PM (Plant Maintenance) (252)
- SAP PS (Project Systems) (138)
- SAP FI-CO (Financial Accounting & Controlling) (2766)
- SAP HR (Human Resource Management) (1180)
- SAP CRM (Customer Relationship Management) (432)
- SAP SRM (Supplier Relationship Management) (132)
- SAP APO (Advanced Planner Optimizer) (92)
- SAP BW (Business Warehouse) (896)
- SAP Business Workflow (72)
- SAP Security (597)
- SAP Interfaces (74)
- SAP Netweaver (282)
- SAP ALE IDocs (163)
- SAP Business One (110)
- SAP BO BOBJ (Business Objects) (388)
- SAP CPS (Central Process Scheduling) (14)
- SAP GTS (Global Trade Services) (21)
- SAP Hybris (132)
- SAP HANA (700)
- SAP PI (Process Integration) (113)
- SAP PO (Process Orchestration) (25)
- SAP BI (Business Intelligence) (174)
- SAP BPC (Business Planning and Consolidation) (38)
- SAP BODS (Business Objects Data Services) (49)
- SAP BODI (Business Objects Data Integrator) (26)
- SAP Ariba (9)
- SAP Fiori (45)
- SAP EWM (Extended Warehouse Management) (58)
- Sap R/3 (150)
- SAP FSCM Financial Supply Chain Management (101)
- SAP WM (Warehouse Management) (31)
- SAP GRC (Governance Risk and Compliance) (64)
- SAP MDM (Master Data Management) (0)
- SAP MRS (Multi Resource Scheduling) (0)
- SAP ESS MSS (Employee Manager Self Service) (13)
- SAP CS (Customer Service) (0)
- SAP TRM (Treasury and Risk Management) (0)
- SAP Web Dynpro ABAP (198)
- SAP IBP (Integrated Business Planning) (0)
- SAP OO-ABAP (Object Oriented ABAP) (70)
- SAP S/4 HANA Finance (Simple Finance) (143)
- SAP FS-CD (Collections and Disbursements) (0)
- SAP PLM (Product Lifecycle Management) (0)
- SAP SuccessFactors (33)
- SAP Vistex (0)
- SAP ISR (IS Retail) (28)
- SAP IdM (Identity Management) (0)
- SAP IM (Investment Management) (0)
- SAP UI5 (59)
- SAP SCM (Supply Chain Management) (51)
- SAP XI (Exchange Infrastructure) (49)
- SAP Cloud Platform (34)
- SAP Testing (89)
- SAP SolMan (Solution Manager) (63)
- SAP MaxDB (116)
- SAP GUI (15)
- SAP AllOther (329)
