Answer / sri

Hi,
When the ticket is on suspended mode there will be no count
in time.So its always better to give a reason for
suspension and put it on suspend mode.
Other way please assign it to user asking for more
information,dont put that in your queue.
Resolution process as a consultant we will not work on it
its a management decision...but if you feel more
enhancement is needed then you can close the ticket and
make it as ISR.Internal service request.

Hope this helps.

i hav maintained all infotypes,when i go to pa40,i could'nt find my company"s infotypes,even after setting parameters in su3.

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1.We use indirect valuation for HRA in wagetype characteristics so that the system calculates 40% r 50% for all employees...but if the client asks to calculate 30% for a particular employee then is there any chance to configure like that? 2.In their company there r 2 employee groups...regular, contract..both groups come under monthly basis but they pay salaries on 2 different dates for the 2 groups...then how many payroll areas we need to create?

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