Answer / a prakash

The ticket which is raised by the end user will be posted first to the help desk team of the company. if already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface.
When the ticket is posted it will have in different states..new, open and close.
New means ticket is new.
Open means some one is working on that ticket.
Closed means ticket is resolved.
Ticket will have the priorites low, normal and high depending on the SLA.
SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
High means mostly it should be resolved in 3 to 5 business hours.
Normal means it will go for 2 to 3 days.
Low means there is no time bound.
Depending on the situation we need to resolve.
you have two types of tickets, system generated and end user raised tickets.

I am learning sap-sd , is it the basic sap-sd configuration technique only that I should learn ? Will it be enough to appear at the interview ?

1 Answers  

---

Fullform or Longform of ERP?

2 Answers  

---

Please specify document flow in Third Party returns process?

5 Answers   Baidu, TCS,

---

In sales order what fields are mandatory????

4 Answers   FutureSoft,

---

What is the purpose of 'text determination'?

0 Answers  

---

What is the signifacance of condition type "PMIN" in SD pricing procedure?

4 Answers  

---

what is business item(in item category)?

4 Answers  

---

How can u check in SAP system, how, when and by whom which fields in the customer master record were changed?

4 Answers   Reliance,

---

in varient configuration i have done all the configuration, created class,char,and dependencies,and assignments,then i created condition record va00 and pr00, but in sales order i am not getting the price result only i m getting material price..give me what are conf, i m missing....thanks in adavance

2 Answers  

---

For the 1st 10 sales order I want to give discount, so what customization we have to do with?

0 Answers  

---

In system landscape where the sand box and golden box exists?

3 Answers  

---

I ahve an experience of 1 yr 10 months in java. I want to make my career in the field of SAP SD about which I have knowledge only related to my project. Are there any chances for me to have a career in this?

12 Answers  

---