Answer / a prakash

The ticket which is raised by the end user will be posted first to the help desk team of the company. if already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface.
When the ticket is posted it will have in different states..new, open and close.
New means ticket is new.
Open means some one is working on that ticket.
Closed means ticket is resolved.
Ticket will have the priorites low, normal and high depending on the SLA.
SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
High means mostly it should be resolved in 3 to 5 business hours.
Normal means it will go for 2 to 3 days.
Low means there is no time bound.
Depending on the situation we need to resolve.
you have two types of tickets, system generated and end user raised tickets.

Hi All, Currently I have been working on SD module, but want to upgrade my skill with SAP TM OR SAP MDG, But having some double mind on it. please suggest which module (TM OR MDG) I should go with. Thanks & Regards, Arun

0 Answers   Confidential,

---

Hi ..I want to know about credit for return ,credit,debit process in SAP? (For ex..lets assume this the scnorio...... we delivered 100 qty of a prod to the customer and we done the invoice also.customer found 30 qty of prod are damaged or Faulty material and he sent back 30 damged material and ask credit for return? kindly note this...customer doesn't ask the 30 material for the damged 30.He asks only credit.In this situation wat ll v do? can any one explain....pls

3 Answers  

---

Where would you specify that a condition type is a discount or a surcharge?

2 Answers  

---

how can I do (config)? if my product category like this 1 product brand exam 101 brand A, 102 brand B 2 product type exam 501 type water, 502 type resin my sale deal is every customer can buy mix product category if buy 400.00 each can get free goods 10.00 each from any product in mix cat exam customer order line brand type quantity 1 101 501 100.00 2 101 502 100.00 3 102 501 100.00 4 102 502 100.00 mean customer meet target can get free 10.00 each but customer can select material in mix category chot trinnamaitip

0 Answers  

---

How Stock transfer takes place in inter-company.

1 Answers   L&T,

---

In Testing In Sales Order Level How you check whether Transfer of Requirement request successfully ? OR How you Test TOR in Successfully in Order Level ?

4 Answers   Cognizant,

---

How is the 'shipping point' determined by the system?

0 Answers  

---

Suppose we have maintained 2 output types for delivery, for both we have records. both r displayed in delivery. But clients requirement is to suppress any one of the output type. where is the control?

2 Answers   Cap Gemini,

---

In DownPayment Request processing suppose let us take a scenario where in customer has to pay 1 lacs rupees . He already paid some 30,000 rupees. In such a case how do you know to which G/L account this partial amount is posted to?/ How we will come to know that which G/L account has been determined for this Total amount as well for Partial amount in DownPayment Procedure in SAP SD.Please provide detailed answer.

2 Answers   iGate,

---

hi all my recent interview question " per day how many tickets you will get? plz explain good answer

1 Answers   Wipro,

---

In a Third party Sales order process company is not delivering the goods directly to the customer so why there is need to do Goods Receipt Process T-code :(MIGO) transaction in SAP as there is no physical delivery of goods is taking place in Company? Even if we are doing it symbolically in SAP system then the stocks are going to pile up, so why we need to do MIGO transaction. Tell me the logic behind it? Please reply asap... Eagerly awaiting for your response? Thanks in advance.

4 Answers   ITC Infotech,

---

What is the document Flow after Delivery using Shipment and Transportaion process till billing

2 Answers   IBM,

---