Answer Posted / a prakash
The ticket which is raised by the end user will be posted first to the help desk team of the company. if already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface.
When the ticket is posted it will have in different states..new, open and close.
New means ticket is new.
Open means some one is working on that ticket.
Closed means ticket is resolved.
Ticket will have the priorites low, normal and high depending on the SLA.
SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
High means mostly it should be resolved in 3 to 5 business hours.
Normal means it will go for 2 to 3 days.
Low means there is no time bound.
Depending on the situation we need to resolve.
you have two types of tickets, system generated and end user raised tickets.
| Is This Answer Correct ? | 0 Yes | 0 No |
Post New Answer View All Answers
Hello sap tech gurus, please see if you can answer my questons with real life expreiences. 1. Explain me your expreience in customizing with Intercompany Billing? 2. give an example of unit testing and integration testing you have performed in your expreience? 3. While working with Copy control functionality, what exactly did you do within data transfer routines? Please answer any question or all questions possible. Thank you veryyy much in advance!!!. my email is l.mohan89@yahoo.com
1) What are the Stock transfer configuration steps ? 2) What is a function of account group except partner fuction creation ? 3) Tell me some critical Gaps(not basic one) which u faced in project and how u solved it ? 4) Tel me about u r bisiness flow and sales process ? 5) What is formula in pricing ? 6) What is a difference between Make to stock and Order to cash ?
How we improve our pricing procedure?
What are the condition record and condition table?
What is material determination? Can you do two materials for one material?
Can we configure third party skus to consignment process.
In R/3 we can represent a company's structure by defining and assigning corporate structure elements. What is the purpose of doing that?
How to same in period and FY by using Transaction code MMPV
What is the relevance of tab 'Weight/ Volume Relevant' during Credit Memo Request and Debit Memo Request as it is being checked in both process at item level? As I know, it is relevant for re-determination of route at delivery level.
Explain about distribution channel?
I have a scenario where the our unit of measure is Pc. The conversion is 1pc = 2.9768 m2. Now the client is saying that he will give the prices in Cubic meter. The current requiment is we have to derive a conversion ratio between pc (m2) and cbm. Please advice.
how offen sand box server refresh?
What is partial delivery agreement? In which master data is it defined? What are the different types of partial agreements available in sap sd ?
Do you participate in implementatation? What is your role in imp. Phase? what have udone in implementation? Which methodology you use in imp.?
Does sap transportation management require the use of sap event management? : transportation management
