Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

what can you contribute in this company

BPO, Genpact, Omega,

27 575882

tell me something about your happiest moment

Allsec Technologies, Amazon, Campus Interview, Concentrix, Genpact, Google, HCL, iGate, Just Dial, Satyam,

29 230149

If you'll be given a super power what it would be? and why?

eTel, iEnergizer,

2 12523

I want to know what type of questions are set in the written test.

eTelecare,

1 5789

Is British Rule benefit to India or not(If yes or no why?)

Satyam,

5 9833

How can u handle an irated customer?

Aegis, Satyam,

13 30503

What do you mean by an inbound and outbound calling?

Beroe, Deutsche Bank, Satyam,

5 51024

How can you handle stress or pressure?

Biztruss Integrated Services, Genpact, Satyam,

19 62042

why you want to leave previous compnay?

7 13381

why do you want to join call centre job?

Call Centre, TransWorks, Wipro,

10 21352

Tell me something about call center, what do u know about call center, Y r u intersted in call center?

IBEX,

10 30174

why should i join call center

Amex, Convergys, Genpact, iEnergizer, Vcustomer,

36 47567

What did you do yesterday

Genpact,

19 63791

What are your strengths as Assistant Manager operations

5635

Tell me something about yourself?

Accounting, Fullerton, Google, Human Resources, IBM, Infosys, Logistics, ONGC,

35 88218

Un-Answered Questions { Call Centre }

what is trainer's defination and quality?

2681

1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?

2571

why you are join as a quality analyist ?

2408

Name the factors you need to take into consideration before conducting a survey for customer service satisfaction

1395

why do want to join bpo as you have done b.tech?

2764

have u shared any lighter moment with customercare executive in ur life tell me ur experience

2373

Will you be happy to work in night shifts or over the weekends?

2487

What are your KPI’S / KRA's ?

2077

How the analysis of departed customer help your organization?

1219

Describe a situation in which you inspired trust and respect in your team.

2235

How Did you spent you're last Night?

1331

n rounds will be there in IBM voice based non-tech support?

2366

name useful online tools that can be used for better customer service

1239

How you would be an asset to this organization?

2255

8. Provide their services at the time they promise to do so

2230

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