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Call Centre Interview Questions
Questions Answers Views Company eMail

what is the key aspect that helps improve customer service?

1137

How can you improve customer service without spending any money?

1142

How can you build customer loyalty?

1184

What will you do in a situation where system shuts down and you still handling customer on the phone?

2211

How can you create new opportunities for customers proactive engagement?

1230

name useful online tools that can be used for better customer service

1176

What is a virtual call center?

1258

How do you measure good customer service?

1233

What is off-shore outsourcing?

1213

What you know about call center?

1229

How would you handle negative feedback from angry clients?

1164

What factors do you need to take care of while creating a customer newsletter?

1236

What do you consider as an important aspect of a successful call center?

1211

How to deal with unreasonable customer demands?

1214

How do you deal with the question you don’t know the answer that customer asked?

1287


Un-Answered Questions { Call Centre }

HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance

2236


Discuss your weaknesses and how do you plan to overcome it

2764


what are the works of qualist analyst in bpo

2635


How to give effective introduction...for the designation of Team Leader (BPO)

6269


u having experience of more than 2 yeras in marketing so why u want to join bpo?

2439


what is the specification for the modem pin

2773


Ar caller aptitude questions

5128


When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer

5880


who or what in your life would you say influenced you most with regard to your career objectives?

2839


i want to know the genral questions in interviews if any body knows pls help me

2325


What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?

2216


Will you be comfortable handling customers on the phone? : bpo

3214


what is genpact

2389


Would you take up this job if we offered it to you?

2341


What’s your area of opportunity?

5641