Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

1329

What is the difference between the bpo and call center?

1298

For implementing a crm solution to your business what things need to take care of?

1217

Explain how to tackle the customer language barrier that exists in between?

1371

What is the difference between inbound and outbound?

1382

Are you able to work with multiple phone lines?

1354

What factors you should consider while creating a newsletter for a customer?

1252

What are the critical attributes of a customer service representative?

1186

Mention what are the critical attributes of a call center executive?

1192

Do you know the procedures which should be followed while talking to a customer?

1247

What factors can bring you good customer feedback?

1 2273

If our call center is involved in activities that bend many laws, would you work with us?

1226

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

1263

Ar caller aptitude questions

5234

What is the metric RSA?

1164

Un-Answered Questions { Call Centre }

Give me an example of how you have dealt with an under-performing team member in the past.

2183

Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take

2660

Mention what are the critical attributes of a call center executive?

1192

What is your edge among others who are applying here?

2258

What do you mean by interview?

2969

Why weren't you regularized in your previous job?

3619

how you spend your yestarday

2780

u having experience of more than 2 yeras in marketing so why u want to join bpo?

2505

In my recent interview i was asked what did u do all these years and why are u looking for a job now.(plz help me out to ans dis question as i am a fresher and i finished my masters in 2007 but i was interested in working but my interest was to do business in fd.

2458

wats d selection procedure for WIPRO BPO, gurgaon or delhi . 4 Customer care executives ,, do they hire undergraduates as well ? how many rounds they held & everything abt. it ? Plzz HELP asap, thanks.

5841

Name the factors you need to take into consideration before conducting a survey for customer service satisfaction

1390

What questions are asked at the Data Processing Unit?

2714

Are you ambitious?

2614

what is the actual work profile of a process associate in a bpo??

16393

what are the advantages of crm ?

1882

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