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Call Centre Interview Questions
Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

1333

What is the difference between the bpo and call center?

1301

For implementing a crm solution to your business what things need to take care of?

1220

Explain how to tackle the customer language barrier that exists in between?

1374

What is the difference between inbound and outbound?

1385

Are you able to work with multiple phone lines?

1355

What factors you should consider while creating a newsletter for a customer?

1255

What are the critical attributes of a customer service representative?

1188

Mention what are the critical attributes of a call center executive?

1197

Do you know the procedures which should be followed while talking to a customer?

1249

What factors can bring you good customer feedback?

1 2297

If our call center is involved in activities that bend many laws, would you work with us?

1229

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

1269

Ar caller aptitude questions

5235

What is the metric RSA?

1167


Un-Answered Questions { Call Centre }

First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?

4696


Process conducted for mortgage process for both fresher's n experienced .

1230


When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer

5959


1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?

2397


How is Attrition Calculated ?

2001


which is the memorable in ur life?

2709


Tell me about ur best friend

1859


Information about charterd bank.

2723


What all rounds do we have to face in dell(bpo)??

2033


Why would you be absent at work, except for natural calamities?

1908


Please outline and describe your current targets and KPIs How do you ensure you achieve these?

2314


I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

10943


why do want to join bpo as you have done b.tech?

2764


I BTech fresher, passed out in year 2011, my percentage is under 60, I couldnt get placed for tht, given this situation I have no go but to get job anywhere, Im plannng to find a job in Call Center, in customer support role. How to convince the interviewer that I need this job? as most call centers do not offer jobs to B.Tech esp Customer Support jobs. Please help

2664


Your last travel experience?

1999