Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

1260

What is the difference between the bpo and call center?

1229

For implementing a crm solution to your business what things need to take care of?

1192

Explain how to tackle the customer language barrier that exists in between?

1304

What is the difference between inbound and outbound?

1312

Are you able to work with multiple phone lines?

1292

What factors you should consider while creating a newsletter for a customer?

1208

What are the critical attributes of a customer service representative?

1148

Mention what are the critical attributes of a call center executive?

1139

Do you know the procedures which should be followed while talking to a customer?

1216

What factors can bring you good customer feedback?

1 1782

If our call center is involved in activities that bend many laws, would you work with us?

1192

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

1227

Ar caller aptitude questions

5165

What is the metric RSA?

1110

Un-Answered Questions { Call Centre }

How to deal with customers who deny paying for service/product?

1142

Can I build a good future in "IT profile(non-BPO)" by joining as Technical support voice at IBM/ Wipro/Dell .....??? Please do guide me in this case...

2196

In my recent interview i was asked what did u do all these years and why are u looking for a job now.(plz help me out to ans dis question as i am a fresher and i finished my masters in 2007 but i was interested in working but my interest was to do business in fd.

2416

Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take

2618

what are your contribution in this company?

2898

Tell me about Job responsibilities

2192

Why do you want to become a Quality Analysist and what will be your profile in this position?

3471

How to deal with abusive/slang using customer?

1326

Explain about bpo & how it works? : bpo

1280

how you spend your yestarday

2713

what is insurance

2320

how did you calibrate your new year

1971

list three of your most important accomlishment

2653

Hey this is lucky i have finished 2 rounds of dell. i have next round ,i.e operational. i dont have any idea abt it can sum1 help me out my id is vijaya_625@yahoo.com

2447

what techniques and tools do you use to be organized?

2390

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