Answer / don

priority levels r defined in SLA to solve the defects
raised in production at a specified time interval i.e fr e.g..
level 1 - top priority(immediate effect 2 solve the defect)
level 2 - high priority(defect shld get solved w in min./hrs)
level 3 - medium " (days , , , , , , , , , , ,)
level 4 - low " ( not urgent but shld get done as
early as possible)
companies follow their agreement levels.

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