Answer / nbpatil1

Problem Ticket:-when some issue keeps persisting for
multiple users and requires a permanent fix;in such cases
the ticket is raised as problem ticket and usually these
will have long SLA.

Incident Management:-regular ticket with day today issues
and will have SLA of it's own depending on business impact.
Critical Incident
High priority
Medium priority
Low priority

Answer / shaik

earliyer that functanlity was not there now management want
add new functanlity. for this incident management there is
no SLA.

EX
Management want to add new functnality for this sd
consultant integrate with Devloper becoz we need create a
functonal specifications.

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Hi SD Gurus,What is the role of a SAP SD Functional Consultant in SAP SD Testing? Suppose if there is separate dedicated Quality Assurance / Quality Control Department or wing in Big organization then how do you co ordinate and work with Quality Control Department as a SD Consultant? If there is no separate department for SAP SD testing then how will a SD Consultant work in such a scenario? Please give examples from your real time data from your project.Please answer this question asap.... Looking forward for your express reply...I have interview within 1-2 days. So, give reply to this query asap.. I would be very grateful to you for your timely help.Thanks in advance. Regards

1 Answers   HCL,

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