Answer / nbpatil1

Problem Ticket:-when some issue keeps persisting for
multiple users and requires a permanent fix;in such cases
the ticket is raised as problem ticket and usually these
will have long SLA.

Incident Management:-regular ticket with day today issues
and will have SLA of it's own depending on business impact.
Critical Incident
High priority
Medium priority
Low priority

Answer / shaik

earliyer that functanlity was not there now management want
add new functanlity. for this incident management there is
no SLA.

EX
Management want to add new functnality for this sd
consultant integrate with Devloper becoz we need create a
functonal specifications.

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