Answer / sagar chinchkar

Tickets are nothing but the problem or errors faced by the
end user.. Being as a functional consultant which needs to
be solved by you..

Like if company has opened account in new bank for which In
SAP we need to create a HOUSE BANK for the same and if
company is using EBS facility etc. we need to complete
required settings..for the required HOUSE BANKS only after
all this done end user can use this facility Or if Tax
Department want new Tax codes, New Doc types Etc

In this case you will get above requirement by mail, or your
Sr. will assign you this work.. In SAP there are three
systems DEVELOPMENT/QUALITY/PRODUCTION

you do above config. in DEV server and later move it to to
further with the help of the respective Ticket Number..

That means each new config. is having new ticket no. which
later moved to live with the help of technical guy.

Regards
Sagar Chinchkar

Answer / nindy dhillon

Ticket means problem raised by end user when they user the production bi server means live system. Whenever they get any problem in any case they raise that, some call it as issue too but most common terminology is ticket.
The ticket which is raised by the end user will be posted first to the help desk team of the company. If already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface. When the ticket is posted it will have in different states..new, open and close.
New means ticket is new. Open means someone is working on that ticket. Closed means ticket is resolved. Ticket will have the priorities low, normal and high depending on the SLA.
SLA means service level agreement between the company and the client accordingly ticket will be resolved. High means mostly it should be resolved in 3 to 5 business hours. Normal means it will go for 2 to 3 days. Low means there is no time bound. Depending on the situation we need to resolve. You have two types of tickets, system generated and end user raised tickets

Answer / jayashree

tickets are tracking of issues, Types of tickets are change
request ,work order,incidents tickets.

In some company's tickets comes thru outlook express and in
some companies like u.k thru remedy tool.

Answer / sreenivas

ans . sap fi/co ..tickets are 4 types divided into priority basis 1.critical 2.high 3.medium 4.low ,,basically tickets are generated by clients ,,consultants are reply with critical tickets 2 to 4 hrs ,high ticket reply to 1 business day ,,medium and low tickets 2 -3 days 2 - 5 business days 

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