Answer / Annu Kumar

In SAP PM (Plant Maintenance), you can modify the order process by creating custom workflow transitions. To reverse the refurbishment order, you may consider the following steps:

1. Create a custom transition that represents reversing the refurbishment order.
2. Configure this transition to be available when the user doesn't want to get the goods back and incurs no additional cost.
3. Update the workflow to include your new transition, allowing users to select it instead of the standard 'Goods Returned' transition.
4. Implement the business logic for reversing the refurbishment order within the custom transition.

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