Answer / amit kumar

Shrinkage means no of agents not present but
rostered/Agents rostered*100

Example: Team Strength is 20
Agents Present:18
Apsent Agents :2
Shrinkage=2/20*100
i.e-10%

Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100

Answer / amit

Shinkage means absentism.

Formula :

No. of persons not turned to the shift but rostered
----------------------------------------------------X100
No. of persons rostered for the shift

Attrition means number resignation from the team

Formula:

No. of persons resigned from team
------------------------------------------- X 100
Actual number of persons and new joinees

Answer / shivani

Shrinkage has two types
One is Planned -It means people have informed you prior
that they wont come to office today which you know before &

Second is unplanned- means simple people with sudden leave

Lets assume
Tean Total =20
Planned Leave is 2
Unplanned Leave is 4

Planned Formula is =2/20=0.1
Unplanned Formula is =4/20=0.2

Total :0.3 if you put percentage you will get 30% for the
day

Both add together will be the shrinkage = 30%

--------------------------------
Attrition means

People who resigned from the Concern or Absond without
informing the reporting.

Formula : No of Atrrition/(Opening of the month + Closing
of the month)/2*100

Lets assume

Opening -20
Closing -16

=4/(20+16)/2/100 = 5.5% is attrition

I hope its very clear.

Thanks
Shivani

Answer / veena

hrinkage means no of agents not present but
rostered/Agents rostered*100

Example: Team Strength is 20
Agents Present:18
Apsent Agents :2
Shrinkage=2/20*100
i.e-10%

Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100

Answer / rajesh kumar

Shrinkage - Absence from work is termed as shrinkage

It has two types
Planned - where employees have informed in prior
Unplanned - where employees haven't informed in prior or wasn't a planned leave or a sudden leave

Example
Team Total =20
Planned Leave = 2
Unplanned Leave = 4

Planned Leave Formula =
Planned Leave / Team Total*100 =(2/20)*100 = 10%

Unplanned Leave Formula =
Planned Leave / (Team Total-Planned Leave)*100
=4/(20-4)*100) = 25%

Total Shrinkage for the day =
Planned Leave + Unplanned Leave / (Total Team - Planned Leave)*100
=2+4)/(20-2)*100 = 33.33%

Attrition
Employees who resign from the work voluntarily or terminated involuntarily are defined as attrited or attrition.

Attrition Terms

Number of attrition - Voluntary + Involuntary in the month
(OHC) Opening Head count - Employees available at the first day of the month
(CHC) Closing Head count - Employees available at the last day of the month, excluding the employees who left the organization

Attrition Formula
Number of Attrition / ((Opening Headcount + Closing Headcount)/2) *100

Example
OHC = 50
CHC = 45
Attrition = 5

Attrition % = 5/((50+45)/2)*100 = 10.52%

Answer / supriyo roy

the formulae of attrition is =n/(b+e)/2*100

Answer / vasanth

Shrinkage Formula: No of Planned+unplanned leaves
------------------------------
Total no of agents scheduled for the day

Attrition: No of attrites/avg(opening+closing hc of the
month)

Answer / supriyo roy

There are two types of Shrinkage.1) Planned and other is Unplanned.
Planned Shrinkage-No of Agents are of Week and leave/ total no of agents present in the team..
Unplanned- No of people ABSENT/total no of agents rostered for the day.

Attrition-no of attrition/(opening +closing)/2*100 ie
2/(20+22)/2*100
=2/21*100
=9.52%

Answer / raj

Attrition % = No. of attrites for the period / Average headcount for the period X 100

Period could be month, quarter, semi-annual, annual, etc;

For example, let us assume we calculate attrition for the month;

Opening headcount = 100

Attrites = 5

Closing headcount = 100-5 = 95

Hence, average headcount = ((100+95)/2) = 97.5

= ((5/97.5)*100) = 5.13%

Attrition % = 5.13%

Answer / kamalakar singh

Shrinkage means no of agents not present but
rostered/Agents rostered*100

Example: Team Strength is 40
Agents Present:36
Apsent Agents :4
Shrinkage=4/40*100
i.e-10%

Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100

Why do you want to be the part of Barclays?

6 Answers   Barclays, Serco, SPERC,

what is your edge

2 Answers  

WHAT ARE YOUR SALARY EXPECTATIONS ?

18 Answers   TCS,

I would like to knw about some basic interview questions ans answers

0 Answers   Genpact,

give a 5 mins speach on any topic of ur choice

4 Answers   BPO, FirstSource, HCL, IBM, OPK, Social Services,

Can I know what kind of wrestling is done in the call center

0 Answers   Indian Ordnance Factory,

What do you want first money and Brand

1 Answers  

how many rounds in ibm helpdesk interview process for freshers? If u know plz help me

2 Answers   IBM,

generally, now a days all call center and IT companies are asking us to speak or talk on some topics?

0 Answers   Concentric Solutions, DELL,

hey.. what do you know about HSBC??

0 Answers   HSBC,

Have you ever had to fire anyone? How did you feel about that?

1 Answers  

Why weren't you regularized in your previous job?

0 Answers