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What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / shivani

Shrinkage has two types
One is Planned -It means people have informed you prior
that they wont come to office today which you know before &

Second is unplanned- means simple people with sudden leave

Lets assume
Tean Total =20
Planned Leave is 2
Unplanned Leave is 4

Planned Formula is =2/20=0.1
Unplanned Formula is =4/20=0.2

Total :0.3 if you put percentage you will get 30% for the
day

Both add together will be the shrinkage = 30%

--------------------------------
Attrition means

People who resigned from the Concern or Absond without
informing the reporting.

Formula : No of Atrrition/(Opening of the month + Closing
of the month)/2*100

Lets assume

Opening -20
Closing -16

=4/(20+16)/2/100 = 5.5% is attrition

I hope its very clear.

Thanks
Shivani

Is This Answer Correct ?    380 Yes 128 No



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