Answer / level 1 manager certification

Shrinkage = WO+PL+UL/Total Staff

Eg: Total Staff is 15
Scheduled is 12
Week OFF is 2
Planned Leave is 1
Unplanned Leave is 1
Then Shrinkage = (2+1+1)
------- *100 = 26.6%
15
Attrition % = Total No, of people attrited
------------------------------ *100
(Open Head Count + Closed Head Count)
-----------------------------------
2

Total No of people Resigned + Absconding + Terminated =
Attrition

Answer / prabal

Shrinkage:

No. of heads who did not report to office
(Weekoff+Leave+Unplanned Leave)/Total number of hedcount
rostered for the day*100

Attrition:

No. of heads who left the organization /(Opening
Headcount+Closing headcount)/2*100

Answer / mahesh kumar

Thanks

Answer / krishna pathak

For attrition to calculate it is very easy =No.of people attrition/Avg.of opening and closing headcount*100

Answer / vijay

Shrinkage its a presentage of headcounts those are not present on reporting day however they are on planned or unplanned
formula
planned leave+unplanned leave/ totle headcount
example
Headcount = 20
planned leave( week off+ pl+ leave with permission)=2
unplanned = 1

=2+1/20*100= 15%

Attrition is the parcentage of headcounts those are left or on resign time in current month
formula
Opening count+closing count/(2)/no of attride

Answer / amit

Shrinkage:- Number of absent agents, which are roasted and they are not come on that day, that is call shrinkage.

Formula: Number of Absent Agents/ Total count of Agents * 100
Example: Number of Absent Agents:- 4
Total count of Agents:- 20

Shrinkage(%):- 4/20*100 = 20%
____________________________________________________________

Attrition:- As per the forcast and manpower, we lost any single person that is call attrition.


Formula:- Number of Attrition/ opening count of Agents+ closing count of Agents*100/2

Example:- Number of Attrition: 2
Opening count of Agents: 20
Closing count of Agents: 18

Attrition(%):- 2/(20+18)*100/2 = 10.52%

Answer / sandeep thakur

Attrition Formula

Example
OHC = 50
CHC = 45
Attrition = 5

opening count+closing count
50+45 =95
sum/2
95/2= 47.5
number Of Attired Agent/47.5
5/47.5=11%


 

Answer / santosh

Attrition Formula:

No of agent left / total team strength.


Shrinkage

(Week off + Unplan Leave + Leave)/ roster for the day

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