Answer / amol

Customer service is the fulfilling right expectations of
customer when he buys the product. When customer buys any
product he may not be aware about the use of product or may
he gets some issues with the product. So resolving queries
or educating about product this could be the goal of a
customer service. It is as simple as the example of our
own. When we buy any product we get queries, and if there
is no one to resolve our queries, we either throw the
product away or get frustrated.
A good customer service is a good way to grow the business.

Answer / guest

we should satisfy the customer by providing him whole
informatoin about services

Answer / wezah

It is the
service that
provides or
satisfying
the customer
needs in
their
queries and
clue the
information
that he/she
require.

Answer / atheist

Customer service is an ACT of providing guidelines and samples to our loyal customers. We guide them thru right advice regarding their concerns and complaints. We must be patient in solving the customer's problem in a professional way to avoid arguments.

what is your ambition ?

4 Answers  

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describe briefly your standards for success?

0 Answers   Jobstreet,

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What will you use in your work?

2 Answers   Mobinil,

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when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....

0 Answers   Convergys,

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Explain about bpo & how it works? : bpo

0 Answers  

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What are the critical attributes of a customer service representative?

0 Answers  

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in cognizant i have selected for first three rounds and final round is ops round in that round interviewer is asking for introduction and family background and hobbies and make him to convince

1 Answers   Cognizant,

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what is the minimum qualification for call centre jobs?

23 Answers   Vodafone,

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Please give us an example of a situation where there were competing priorities. What actions did you take and what were the results?

0 Answers   Genpact, Yatra,

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speak for 2 minutes on some topic

47 Answers   247Customer, Accenture, Amazon, Bank Exams, BPO, College School Exams Tests, Convergys, Deloitte, EB, Edista, FirstSource, Genpact, HCL, Hero BPO, HGS, HP, HSBC, IBD, IBM, Isuzu Motors, Just Dial, Mphasis, OYO Rooms, Roaming Star International, Serco, Sports Interactive, Sutherland, swiggy, Syntel, TATA, TCS, Tech Mahindra, TelePerformance, TVS, UHG, Vcustomer, Vertex, Vodafone, Wipro,

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First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?

0 Answers   Microland,

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would u like to relocate to any part of india , and y?

4 Answers   Wipro,

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