Answer Posted / amit

Shinkage means absentism.

Formula :

No. of persons not turned to the shift but rostered
----------------------------------------------------X100
No. of persons rostered for the shift

Attrition means number resignation from the team

Formula:

No. of persons resigned from team
------------------------------------------- X 100
Actual number of persons and new joinees

1. Has modern looking equipment

2273

---

Hey this is lucky i have finished 2 rounds of dell. i have next round ,i.e operational. i dont have any idea abt it can sum1 help me out my id is vijaya_625@yahoo.com

2437

---

Which one do you think –web or voice- suits your qualifications better? : bpo

1741

---

How to deal with the difficult customer?

1312

---

what are the responsibilities as a call centre execuitive when we talk to the customer ?

2379

---

What is erlang call centre staffing formula

2610

---

have u shared any lighter moment with customercare executive in ur life tell me ur experience

2316

---

tell me yours mothers daily routine , fathers, your's

2920

---

I am working in pharma company from last 15 years and my age is 36 years now i want to join BPO can i join ?

2124

---

Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

2436

---

2. The physical facilities are visually appealing

2921

---

starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?

2367

---

Tell me something about any ur tour?How u enjoy in that tour tell briefly?

2815

---

i want m commerce and e commerce topic

1604

---

NARRATE A STORMY NIGHT?

2371

---