What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
Answer Posted / amit
Shinkage means absentism.
Formula :
No. of persons not turned to the shift but rostered
----------------------------------------------------X100
No. of persons rostered for the shift
Attrition means number resignation from the team
Formula:
No. of persons resigned from team
------------------------------------------- X 100
Actual number of persons and new joinees
| Is This Answer Correct ? | 457 Yes | 143 No |
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