Answer Posted / vasanth

Shrinkage Formula: No of Planned+unplanned leaves
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Total no of agents scheduled for the day

Attrition: No of attrites/avg(opening+closing hc of the
month)

Why would you be absent at work, except for natural calamities?

1424

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Why did you leave your last position?

746

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What will be your approach to improve customer service?

758

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Please post HSBC linguistic round interview questions with answers, favourite teacher, favourite holiday spot, about colors, about picture discussions, please post these questions if anyone faces HSBC interview its a cruical round, everyone flunks mostly here so if everyone posts these questions it will be helpful to all

3492

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how are you qualified for this job?

1936

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why do you want to take up a job after a long break of so many years?

2099

---

What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?

1711

---

what are you planning on your next b'day/what have you planned on your next b'day ..??

1324

---

What would you do if the customer says that it took you long to resolve an issue?

804

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CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.

2406

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If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?

1088

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I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....

1802

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How to tackle the customer language barrier that exists in between?

863

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tel me sumdin abt kolkata?

2177

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problems and consequences of bpo ?

9470

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