Golgappa.net | Golgappa.org | BagIndia.net | BodyIndia.Com | CabIndia.net | CarsBikes.net | CarsBikes.org | CashIndia.net | ConsumerIndia.net | CookingIndia.net | DataIndia.net | DealIndia.net | EmailIndia.net | FirstTablet.com | FirstTourist.com | ForsaleIndia.net | IndiaBody.Com | IndiaCab.net | IndiaCash.net | IndiaModel.net | KidForum.net | OfficeIndia.net | PaysIndia.com | RestaurantIndia.net | RestaurantsIndia.net | SaleForum.net | SellForum.net | SoldIndia.com | StarIndia.net | TomatoCab.com | TomatoCabs.com | TownIndia.com
Interested to Buy Any Domain ? << Click Here >> for more details...

What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!

Answer Posted / kamalakar singh

Shrinkage means no of agents not present but
rostered/Agents rostered*100

Example: Team Strength is 40
Agents Present:36
Apsent Agents :4
Shrinkage=4/40*100
i.e-10%

Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100

Is This Answer Correct ?    10 Yes 4 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

How many post in call center.plz rpl me in step by step.

2426


Process conducted for mortgage process for both fresher's n experienced .

1231


Describe the assessment room ? What did u heard or watched recently?

3999


What are your Strengths & What are your Weaknesses ?

2057


What is your philosophy in life?

2297


speak something about railways?

2518


which type questions ask me in call centerin tatasky?

4273


Tell me something about your college and your course why do you choose that?

2222


generally, now a days all call center and IT companies are asking us to speak or talk on some topics?

2654


I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....

2305


Friends I have cleared all the rounds except Client round. Any body tell me what is that round? And what should I prepare for that.

2421


What is Smart Work and Hard Work ?

2498


why you leave teaching? and why you want to join BPO?

2555


How do you tackle a customer ? Explain from your experience and what have learnt from that ?

3175


What makes you stay here for longer years?

2109