What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
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Answer Posted / kamalakar singh
Shrinkage means no of agents not present but
rostered/Agents rostered*100
Example: Team Strength is 40
Agents Present:36
Apsent Agents :4
Shrinkage=4/40*100
i.e-10%
Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100
| Is This Answer Correct ? | 10 Yes | 4 No |
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