Answer Posted / supriyo roy

There are two types of Shrinkage.1) Planned and other is Unplanned.
Planned Shrinkage-No of Agents are of Week and leave/ total no of agents present in the team..
Unplanned- No of people ABSENT/total no of agents rostered for the day.

Attrition-no of attrition/(opening +closing)/2*100 ie
2/(20+22)/2*100
=2/21*100
=9.52%

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